Woohoo Rooms Chueca

The property was clean, comfortable, and well-maintained. I especially liked the location, the welcoming atmosphere, and the thoughtful amenities. I was staying with children, and it was a great experience for them as well.

I didn’t encounter any issues during my stay. Everything was great

the staff were very friendly and helpful

The room was clean, comfortable, and modern. The location was excellent, within walking distance of major attractions, restaurants, and public transportation. The staff was friendly and the check-in process was quick and easy.

everything was great.

The receptionist was very outgoing and helpfull, she really did all she could to help us out and listen to us. She provided big help and good advices when needed and was super polite during all of the process. Update: After our stay, the owner proactively reached out to us and, as compensation, refunded part of the accommodation cost. I consider this a very fair and honest gesture on their side, and I appreciate the way they handled the situation afterwards.

Well, we experienced a few minor issues during our stay. Some were resolved immediately, so I wouldn’t call them a major problem, but others were not. Here is everything in order. First, our initial room had damage from what seemed to be a water incident—the wall was wet and the room smelled of damp. We asked to be moved right away, and the staff immediately changed our room, which we truly appreciated. Second, the air conditioning stopped working because a neighboring room’s remote appeared to connect to our unit. Again, the team reacted quickly and the issue was resolved. Now, the things we didn’t like: We found long black hairs (possibly left behind during cleaning) in multiple places, including the bedding and the bathroom. This was unpleasant and should not happen. The bed headboard was peeling, and when leaning on it, it left many tiny black particles on the bed. During the day, there was quite a lot of hallway noise for extended periods, making it difficult to relax in the afternoon or take a proper nap. One odd situation also occurred: in the middle of our stay, I received a message saying they hoped I had a good stay and asking me to rate the accommodation. I replied that I was still staying for a few more days. They apologized and deleted the message, so I assume it was a system error. Toilet bowl was a shaky one when you sat on it, that was a strange thing too. Overall, we appreciate the quick responses to the first issues, but the cleanliness and room maintenance problems should be addressed.