Gamston Lock, Nottingham by Marston's Inns

Comfortable clean room and bathroom. Unfortunately the TV was a little difficult to work and there were no instructions in the room on how to work it. Towels were changed between the two nights of my stay and the tea, coffee milk etc. was replenished without having to ask for it to be done, which was superb.

a

Clean and comfortable room.

I have to firstly say the food and the vast majority of staff are excellent. Tbe room was clean, tired and needs decorating, but perfectly acceptable. A bit miffed I paid *** when 3 days before I could have secured the same for ***. That is a vast difference. So tbe I cident was a customer was not happy with his bill and he eas dining with his family including three kids 6, 10 and 13. Member of staff aggressively and angrily came up to thevustomer and began shouting at tbe customer. Swearing at him without a care and within 4 foot of his kids who by now were scared of tbe confrontation, tbe 6 year old was in tears and pushing up against mum. There were 3 other tables in close proximity and all table were aghast at this mans action. My guest got up and took the kids outside. I wrote to Marstons and git an initial response but heard nothing since. I will avoid booking Marstons in future. Fir methe incident was horrendous but Marstons response has been worse.