The Shop By Treetop Property

Location was perfect to the town centre. Cute little apartment with everything you need

Ground floor and could hear all upstairs noise and windows / blinds let in so much light

Location was great. Well thought out layout and facilities. Clean and quiet. Appreciate the added touches of bath products, cleaning products and washing up liquid etc.

Liked everything but bigger bath towels would be better and hand towels also would be good.

It was centrally located for everything we required. Easy walking distance to market place and eateries

Very small and compact. Bed linen was on the cheap side. Parking close could be a problem especially if raining.

Oven dirty

Highlight was the location, which was absolutely perfect. Short walk into the town, parking wasn't an issue, often able to park right outside. Had every we needed in such a compact property.

Bed was a small double, still good size but with the size of room could have been bigger, that's being very fussy though as was still comfy!

Excellent location

kitchen too small and would prefer a bathroom with all facilities together

location to town activities

bed had certainly seen better days. bedding had unpleasant odour. in need of a deep clean

I thought the pre checkin service was exceptional. LeeAnn (I believe was the cleaner) was wonderful and helped massively. She let me know I could check in early and deserves a 5 star staff rating.

Unfortunately I dealt with 2 staff members and Emma who was on the call team was nothing short of terrible. I received an email on the afternoon before checkout the next morning asking if I'd like to extend my stay. I was in fact delighted to hear this as I literally had nowhere to go the following evening due to circumstances beyond my control. I therfor contacted the team (Emma) at the call centre at approximately 6pm (email said they were open until 9pm). She said that their systems were struggling so she would call me back in 10 minutes. I decided to have some dinner and after 30 minutes I decided to try again as I hadn't heard from Emma as promised. I called back and she didn't sound impressed to hear from me. Systems were still a problem and she reassured me she would definitely call me back ASAP... Needless to say I didn't hear back from her before 9pm so I decided to call back first thing (9am). Somewhat disgruntled at this point and panicking due to not having anywhere to stay. I had honestly hoped for a different member of staff but sadly I was met again by Emma who instead of apologising when I pointed out that she hadn't called me she clearly took offence and actually began to argue and talk over me... after explaining my predicament she assured me she will do all she can to extend my stay or find me something else in the area, quite unbelievably she then said she will put the phone down and call me back with an update. Obviously by now i didn't expect a call back so instead put in a request for a late checkout as I was down to about 45 minutes until I had to be gone, still with nowhere to go. The late check out request wasn't actioned or even looked at despite me mentioning it whilst talking to Emma, perhaps she didn't hear me over herself. Just when I'd about given up any hope of finding a solution I heard back from Emma!!! I know!! Came as a shock to me too!

Location was perfect for my requirements. Parking everyday worked out fine. The value for money compared to other rates -very good. I would use tree tops again.

The fridge noise was a bit obvious but I could turn it off from time to time.

fantastic location. safe. everything on your doorstep. quiet at night

the bed mattress was very uncomfortable.

location

lack of space

Location. Property just the right size for 3 days

Met expectations - no complaints

location

nothing

Perfect location

Nothing how it looked on the website

great only short walk to the town perfect for a weekend break

Location to Cirencester town was excellent, very good value for money, clean, warm, cosy and quaint in a beautiful old street full of history. Easy to find with sat nav. Ideal for a couple or single person.

A later check out time would be great. Parking could be a bit difficult at times.

The cleanliness and coziness of the appartment.

Only the moisture was an issue, If possible a humidifier can be put in place.

The flat was cosy, very clean and had everything one needs. The location is very quiet and just a short walk to the centre.

The bed was a bit soft. Otherwise, we liked everything.

Terrible. Had to call the manager 2 times and wait over 20 minutes to get in. And again had to call the manager to ask for the code to leave the keys.

Very old furniture. Terrible shower. Old mattress. Very complicated check in and out process. Very unprofessional staff on the phone; could not log in to see my profile!!!

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Nice facilities with all I needed for a two week self catering stay.

Well equipped very clean abs close to the town centre 👍

The bed

Small kitchen, dirty blanket in the living room, broken boiler in the toilet everything were wet

Perfecto para visitar los Cotswolds. El apartamento es pequeño pero está completamente equipado, incluyendo lavadora/secadora. Recomiendo llevar detergente para la ropa y estropajos, productos de limpieza hay bastantes. Se puede aparcar en la calle en frente o en la de detrás, nunca tuvimos problemas y viajamos en agosto.

Puedo corroborar las opiniones de la gente, el apartamento podría estar más limpio y el colchón es viejísimo. Han puesto un mini colchón por encima para que no te claves los muelles pero se hunde, al precio que cobran la noche, ya podían poner un colchón nuevo. Lo peor son las humedades que tiene la casita, por más que ventilamos, olía muy fuerte. Las personas con problemas respiratorios lo pueden pasar mal, yo estuve tomando antihistamínicos.