Sweet Tuscany

Die Lage war hevorragend. Geschäfte, Bäckereien und das Stadtzentrum sind nur einen kurzen Fußweg entfernt. Die Wohnung war sehr sauber. Es gab schöne Handtücher sowie Kaffeekapseln und Tee. Vom Balkon des Hauptschlafzimmers hat man eine schöne Aussicht. Unser Ansprechpartner war freundlich und hat unsere Fragen umgehend beantwortet.

Das Internet funktionierte nicht besonders gut. Das dritte Schlafzimmer im Dachgeschoss hat eine niedrige Decke, verfügt weder über eine Klimaanlage noch über viel Privatsphäre. Für Familien oder enge Freunde ist es in Ordnung. Wie beschrieben gibt es keinen Aufzug, sodass die Wohnung nicht barrierefrei ist – was wiederum kein Problem darstellt, sofern man keine Mobilitätseinschränkungen hat.

Ubicación y atención al llegar para poder aparcar.

Las escaleras, son un pequeño hándicap; aunque gracias a la persona que nos atendió al llegar, se solucionó con su gran ayuda.

The location was great, easy walking distance to shopping, attractions, museums etc. We travelled by train to Arezzo and it was about a 15minute walk to Sweet Tuscany. We arrived early and made contact with our host, Fabio, and he came straight over. He was very helpful throughout our stay. The beds were comfortable and as a whole the apartment was quiet and homely. We loved Arezzo, it is a beautiful and picturesque town. Its clean, friendly, safe and has interesting history. We arrived to find it was music festival week and there were various activities happening: free community outdoor music concerts with various Italian pop bands, young opera performers in the Plaza, baroque music concert in the church and more.

Unfortunately, there was no separate air conditioning unit in the upstairs bedroom. Fabio did bring us a large fan to use but it was still too hot up there. To be fair though we were there during the recent heatwave and average temp was 36 degrees! The stairs up to that bedroom are to be negotiated carefully as they are quite steep and the ceiling beam is very low. We didn't use that room at all. The washing machine door was tricky to close however once we called Fabio it was no trouble for him to come and help. There is no lift (as mentioned in booking details) but there are four flights of stairs to the top floor -The Silver Apartment - so be aware when taking bags/cases up and down. I didn't get to advise Fabio, before we left, that we had found the oven dirty and we couldn't work the range hood - I'm sure he would have got that sorted quickly too.

Good location, very near to the historical city center. The apartment is quite well equipped. The stairs are narrow and steep. One room (the double twin bed one) is without windows. The check-in was scheduled between 15.30-19.30, but there was nobody there and I had to call.

The nightmare began at about 8 pm. First, we thought that all that noise above our heads was due to children running and jumping and laughing. We tought that, as they were children, they soon would have gone to sleep. Unfortunately, they were not children. They were only noisy and unpleasant adults. At 11 pm I complained about the noise with the Host, but they answered that the best thing to do was that I had to ask to the other guests to be more respectful and that they could not intervene as they weren’t on site. I answered I did not want to quarrel with those people. At 11.45 the Host asked if the situation had changed, otherwise they could try to contact the noisy guests. I answered that we were still hearing lot of noise, as if the furniture has been moved. I had no anwer to this last message. The other guests have gone on stepping heavily and speaking loudly up, at least, to 3 am. I could not sleep. I don’t want to blame the Host for the guest’s behaviour, but the Host could have stepped in at 11pm. As at 3 am nothing had changed, I believe that nothing was made to resolve the situation. You cannot simply give me the key, say “call me for whatever you need” and when I call you say “DIY”. In my opinion, it’s simply absurd that the Host told me I had to manage those people by myself. This is not my house, it’s the Host’s. A very bad experience.