Apartments Ivan Split

Very well located. Lovely to have a place to sit other than bedroom. Kitchen well equipped and host left some lovely treats. Quiet but very close to everything.

Nothing

Location was perfect. Size was great. Hosts lovely.

The apartment was spacious and there were many special additions such as snacks and toiletries. The location is in a perfect spot that isn’t too noisy - but still central, and the host was lovely!!

The host was responsive. The apartment is close to the center, within walking distance from most things.

The apartment profile on Booking is misleading - they have 2 apartments under one single profile. We thought we booked a different apartment (the first one on the picture set). So, it was very disappointing when we were faced with a different one. Why do they have 2 apartments under the same listing (given that one of them is clearly inferior to the other)? We contacted Booking for an explanation, and they only told me to contact the property to sort it out. Besides the fact that we were disappointed with the apartment, we did not plan to leave and ruin the start of our holidays. We contacted the host, and she told us that this mistake with the rooms happens very often. She was passive-aggressive and not very helpful. Our chat made me feel worst about the situation, as I came to her with some constructive feedback. I believe as a business owner she should take the lead to help her guests to have a good experience, even when issues arise. But it felt like I was talking to a spoiled teenager. I hope the host and Booking work to fix this issue for future guests.