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Hotel Burg Arras

Top rated by guests

Nearby landmark, Facade/entrance

Natural landscape, Mountain view

Photo of the whole room

8.5Excellent

(109 Ratings)

"Age of castle Friendly ladies running hotel History of castle"

Verified guest

Don't miss out! Price and availability may change

8.5 / 10.0

Excellent(109 Ratings)

Hotel in Cochem-Zell

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Located in Alf, 17 miles from Cochem Castle, Hotel Burg Arras provides accommodations with a garden, free private parking, a shared lounge and a terrace. The property features a bar, as well as a restaurant serving Local cuisine.

Amenities at Hotel Burg Arras

Pets allowed

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

TV

Garden

Family friendly

Free parking

Map of Cochem-Zell

city location on map

Nearby attractions

Hochwildschutzpark Hunsrück

Rheinfels Castle

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

8.5Excellent

(109 Ratings)

"Age of castle Friendly ladies running hotel History of castle"

Verified guest

Don't miss out! Price and availability may change

$$$$

8.5 / 10.0

Excellent(109 Ratings)

Hotel in Cochem-Zell

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Cochem-Zell

city location on map

Nearby attractions

Hochwildschutzpark Hunsrück

Rheinfels Castle

Available Rooms

About this hotel

Located in Alf, 17 miles from Cochem Castle, Hotel Burg Arras provides accommodations with a garden, free private parking, a shared lounge and a terrace. The property features a bar, as well as a restaurant serving Local cuisine.

Amenities

Pets allowed

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

TV

Garden

Family friendly

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

8.5 / 10.0

Excellent(109 Ratings)

100% verified reviews

8.0 / 10.0

A Medieval Castle with comfortable modern rooms

Unique location with spectacular views and an association with family history. You get to stay in a medieval castle with modern rooms and bathrooms. Plenty of hot water. You can tour the museum rooms and climb all the way to the top of a 1200 year old tower. They even opened the dungeon for us to see, and that might be original equipment down there. Fascinating.

Staffing is minimal, and don't arrive on a Sunday! Our train was an hour late, and our ride from the castle had given up and left. Cabs don't generally operate on a Sunday in Bullay, where the trains come in. The castle is only 5 km from the station, but it is across the river in Alf, and at the top of a mountain. We had to move heaven and earth to find a ride, got stranded for 3 hours at the train station, and finally dragged in 2 hours after the last check in time in the dark . No one monitors phones, texts or emails on Sunday, and the Sunday staff didn't speak any English . We are glad we went, and I recommend it, but don't plan to arrive on a Sunday! Meals at the castle are expensive, but pretty good and the only place to eat at the top of the mountain.

9.0 / 10.0

Stay like a knight

Staying in this historic castle is an very unique experience. Very friendly and helpful staff. The museum and other onsite facilities (garden, terrace) are great

obviously not cheap, but worth it

9.0 / 10.0

We spent 2 nights, and it was just perfect to hike, and explore a few of the villages around Alf!

The staff and location are definitely the best. Staff was very kind and communication went well even if we don’t speak German. The location is amazing - indeed a castle, you feel back in time. The garden is beautiful and the area super peaceful. The hotel is 10 minutes walking from the main hiking trails in the region, and it is easy to access by car. Plus: very pet friendly!

10.0 / 10.0

Exceptional

Age of castle Friendly ladies running hotel History of castle

10.0 / 10.0

Genuine castle stay. Lovely quiet area. Very pleasant.

Fantastic mountain location with incredible views, great historic castle, lovely outdoor area. Very quiet. Great breakfast. Pleasant staff.

10.0 / 10.0

Great stay in an amazing location!

Beautiful location and a fantastic historic setting. Also the staff was very helpful and accommodating. Responses via messaging with questions and clarifications were always fast!

Nothing. Would stay again for sure

10.0 / 10.0

we are charmed by this Hotel Castle and a lovely people who works there,añart of kindness,attention and an amazing hidde

todo!maravilloso!!!

nada,es ideal

8.0 / 10.0

Great getaway, but too expensive for a weeklong stay

Amazing location

Mid-1970s room decor is a little worn out.

10.0 / 10.0

We will come back - a most enjoyable stay and we haven’t seen the museum yet!

What a location! And wonderful service from a marvelous lady who looked after us well for our whole stay.

Evening menu was a bit bland but a minor niggle

10.0 / 10.0

Beautiful castle. So much fun to visit and tour. Updated nicely but it remains an historic time capsule

Beautiful setting. The castle is a nice blend of history and modern updates. You can live like modern royalty instead of medieval royalty! The staff is wonderful and the restaurant excellent. We would, and most likely will return.

1.0 / 10.0

Bad

Nothing, the hotel did not answer the phone and when we arrived noone opened. They also do not answer now that I ask for a reimbursememt

Impossible to reach on the phone

4.0 / 10.0

Disappointing

basic breakfast, nice rooms, great history and view

you certainly pay for the view and the history of the location, NOT the service and lack of professionalism. Unfriendly staff and manager

8.0 / 10.0

Great location, original staying experience

Location was great, on top of a hill this lovely ancient place that served as a small museum.

1.0 / 10.0

Complete disregard for the Covid hygiene measures

A complete disregard for the Covid hygiene measures. Only one person was wearing a mask the rest of the staff neither kept their distance nor wore a mask indoors. No one checked if we had a vaccination passport. Even some of the guests ran around indoors without masks.

8.0 / 10.0

Very good

The view was incredible and the room was awesome.

My food wasn’t reflective of the rest of the experience, but it wasn’t bad - just average.

9.0 / 10.0

Superb

Charming and exotic stay on the top of the mountain in the midst of pristine nature. The restaurant was awesome.

6.0 / 10.0

Pleasant

Location and views fantastic.

Facilities and breakfast fairly basic

4.0 / 10.0

I would not recommend this place. Overpriced and very worn and dreary

Unique character

Very overpriced for what we received.

10.0 / 10.0

Beautiful Castle Hotel

Simple clean rooms in a Castle high above the valley. Extremely friendly staff and nice breakfast. I had a nice dinner of regional specilties of Germany. The location is very quiet and restful above the valley.

9.6 / 10.0

Exceptional experience

Friendly, personal and high quality service made the conclusive topping to this rare and very exceptional hotel experience.

10.0 / 10.0

Fabuleux

Un lieu insolite, véritablement hors du temps, où la déconnexion est totale. Nous y avons été accueillis avec une grande bienveillance, chaleureusement, comme des hôtes privilégiés. Le repas du soir était délicieux et le petit déjeuner absolument exceptionnel. La qualité de la chambre est irréprochable, confortable et pleine de charme. Le cadre et l’emplacement du château sont tout simplement fabuleux. Une expérience unique que je recommande sans hésiter.

8.0 / 10.0

Beetje duur voor een nacht

Locatie

Duur

9.0 / 10.0

Wirklich was ganz besonderes !

Die Lage natürliche, das ganz besondere Ambiente und das super nette Personal!

9.0 / 10.0

Übernachtung in einer echten Burg

Man muss sich bewusst sein, dass man in einer echten denkmalgeschützten Burg wohnt, die auch ein sehr schönes Museum beherbergt – entsprechend hoch ist auch der Preis. Der Ausblick von der Burg ist magisch, die Innen- und Außenbereiche des Anwesens sind sehr schön gestaltet. Die Gastgeberin ist sehr freundlich und hilfsbereit bei allem, was man braucht. Die Ausstattung könnte etwas besser sein (z. B. ein Kühlschrank im Zimmer oder Hygieneartikel), aber das Erlebnis, in einer Burg zu übernachten, macht eventuelle Mängel mehr als wett.

7.0 / 10.0

Genoten van de gastvrijheid en het uitzicht op een bijzondere plek.

Locatie met adembenemend uitzicht, zowel vanaf het terras als van de toren. Plezierige ontvangst. Uitstekend ontbijt. En voor de liefhebber: een vriendelijke kat.

Geen lunch of diner wegens afwezigheid van de kok. Badkamer aan de krappe kant, wel brandschoon. En wie niet goed ter been is, kan het beter elders zoeken: het antieke kasteel heeft geen lift, wel zware trappen.

8.0 / 10.0

Es war ok

Es war gemütlich

Sehr hellhörig

9.0 / 10.0

a recommander ce lieu d histoire exceptionnel

le lieu le charme les souvenirs et l histoire

rien

8.0 / 10.0

Lieu insolite dans un écrin de verdure

Le charme du lieu, le confort de la literie, la gentillesse du personnel. Le cadre vraiment insolite.

Le prix du repas, beaucoup trop cher pour le repas servi. 52€ par personne.

4.0 / 10.0

Zonder te verblijven verder gereisd.

De locatie was prachtig. Op een berg met uitzicht op de Moezel.

Op basis van de foto’s op de site en de prijs verwachtten we een redelijk luxe, in ieder geval goed verzorgd, hotel met gezelligheid, een lekkere maaltijd en een lekker drankje. ‘s-Morgens op die basis geboekt. Per ongeluk had ik niet gezien dat je voor 17:00 uur in moest checken. Gelijk een mail gestuurd dat het later zou worden. In de mail die ik terugkreeg stond het verzoek te bellen als we er bijna waren en dat er een toeslag op de prijs gold. Apart, maar oké. Telefonisch 7 maal contact opgenomen, geen gehoor. Toen maar een mail gestuurd met de verwachte aankomsttijd. ‘s-Avonds aangekomen was de weg naar boven niet netjes bijgehouden en gemaaid. Dat gaf te denken. Boven gekomen, werden we door een buurvrouw verwelkomd, maar was het hotel verder verlaten. Geen personeel en geen andere gasten. Geen restaurant en de buurvrouw kon ons dan wel voorzien van een drankje. Het laatste was goed bedoeld, maar het geheel voldeed totaal niet aan onze verwachting en kwam ook ons inziens niet overeen met de foto’s op Bookings. Onverzorgd gedateerd, verlaten en ongezellig. Jammer dat de informatie op Bookings ons heeft misleid. Zonde van het reeds betaalde geld, want dat waren we kwijt, maar wij zijn doorgereisd naar een ander hotel.

9.0 / 10.0

Upealla paikalla oleva linnahotelli.

Todella erilainen ja mukava paikka vuoren päällä. Aamiainen oli hyvä. Illallinen (puolihoito) oli mielestäni erinomainen. Varsinkin kun söimme sen ulkona hienojen maisemien ääressä, koska oli todella lämmin ilta. Linnan puisto ja museo ovat mielenkiintoisia tutustua. Huone oli hyvä.

Huone oli aika pieni varsinkin hintaansa nähden. Hotellissa ei ole ilmastointia joten kesällä voi olla kuuma nukkua. Tosin linnan seinät ovat paksut. Ensimmäisessä huoneessa oli todella tunkkainen haju. Onneksi saimme heti vaihtaa toiseen huoneeseen.

8.0 / 10.0

Herausragende Lage, tolle Burg, Service auf Basisniveau.

Die Lage der Burg ist überragend. Unser Zimmer war sehr groß. Wir hatten unseren Hund dabei, der überall willkommen war.

Nicht gefallen ist übertrieben, allerdings war der Service schwierig. Ich würde es eine rustikale Freundlichkeit nennen. Das Frühstück war ok, dennoch hätte ich etwas anderes erwartet. Am Ende war eine detaillierte Rechnungsprüfung notwendig, da es für das Hotel offensichtlich nicht sichtbar war, das wir bereits den Aufenthalt und das Frühstück über booking.com bezahlt hatten.

8.0 / 10.0

Schöne Burg mit Erholungsfaktor

Die Lage und das freundliche Personal

Nichts negatives

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