Hotel Panský Dům Žamberk

Very good location. Extremely helpful staff, especially Simona, who drove back to town after her working hours to help us with a problem. Very goodbreakfast.

This hotel is for people who like the vintage old world charm.

Location, The style of the hotel, room size, balcony, its on the main square, there is billa in 10 mins walk, breakfast. The girl Simone at the reception was very helpfull.

The hotel didnt had and table fan, In normal time it wouldnt matter but I was there when it was inbetween 35-28C

Skvělé umístění, výborná komunikace, příjemný personál (paní na recepci milá a nápomocná), výborná a bohatá snídaně, pečivo z pekárny přímo v domě je vynikající, nenechte si ujít. Pokoj čistý, dostatečně prostorný, jen trochu retro styl, což naopak určitě spoustu lidí ocení. Na 1 noc ideální.

The property was located in the town where I had business to attend to.

The staff were difficult to get hold of. The bed was worn and the springs on the mattress were uncomfortable, they allow dogs in the hotel (not disclosed when I made the booking), there was no sheet on the bed - only a mattress protector, and there were marks on carpets in the stairwell which may have been animal urine puddle marks. The towels received in 1 change-out were severely frayed around the edges - more suited to cleaning rags than for paying guests to shower with), the room was booked with a double bed, but the duvet was a single duvet which was too short. The duvet was a thin summer duvet, and there were no blankets in the room to use with the cold night temperatures, so I had to put on layers of clothing to sleep. When I raised this with the staff, they out a second such duvet in the room, and said that they have no other bedding in the hotel, and could this not offer anything more. There was a 2-seat sofa in the room which had water marks which may have been due to animals urinating on it, and this I did not use it. The curtains were threadbare and ill-fitting in the window openings, allowing the cold air and outdoor lighting into the room. Since they accommodate visitors, I was surprised that there were no maps available indicating convenience stores, etc. with the language barrier, no-one was able to offer directions. It took me 3 days to find out where I could buy snacks and soft drinks, so I had to go without refreshments for most of my trip. The staff did not respond to my email request for the invoice so that I could pay before departure. When I tried to pay at the hotel, there was a problem. They called their bank, which advised that it was a “credit card terminal incompatibility” problem. The receptionist printed the invoice and said I should pay when I returned to South Africa.