Premier Fort Cuisine - Full Board

The pool with warm water great for kids in june while the sea is cold.

2km away from sunny beach, not much to do in area.

Excelent for familly vacation

I liked the reaction of the restaurant staff, the young people who were in charge of clearing the tables.

It would help if the reception staff were more empathetic and sought solutions to meet customer needs.

Clean room, good breakfast, close to the beach far from city centre

We arrived early morning, thought we can check in early and was willing to pay for it too. At the reception they couldn’t find our reservation and told us we should come back later when someone in Sofia HQ office is available to sort this out. On booking.com the name of the property is confusing. We thought we booked full board, when we finally managed to check in they thought we booked full board too. All was good until next morning at breakfast when they informed us that we booked room only. They made us throw away our breakfast until we sort this out with the reception. It wasn’t an issue. We paid for it at the end but I expected the staff to be a lot more flexible and accommodating. 2 guys early morning at the reception couldn’t even speak English and they were absolutely awful and almost rude when we asked to get a cup of coffee.( not for free of course). If we ever come back I will make sure to contact the property before our arrival and not just rely on booking com confirmation. I am suggesting the management to book the team in for a basic customer service training. It would help a lot