Rangetsu

The ryokan is situated right outside of Arashiyama, which gives an amazing view of the forest and the mountain. It also means that it's quiet at night, and we had very peaceful sleep during our stay here. The staffs were also very professional and provided us with great service.

No comment about the ryokan itself, but if you're planning to explore Kyoto, this place might be a bit out of the city, hence it would be troublesome to travel into Kyoto.

Nicely located, surrounding feels peaceful and relaxing. Lots of interesting shops around. Room is reasonably sized and the private in-room bath is quite nice. Decorations are in traditional Japanese style which is nice.

(1) when I arrived and tried to park, I was greeted by a rude lady who seemed to be “shouting” at me in Japanese. I have no idea why, although she did help me move in the luggage from the car (2) from dinner onwards to breakfast next morning I already kept hearing multiple reminders (5 times from different people? Including those from the restaurant) about check out time. I think it is a little bit rude. Feels like pushing me out of the hotel asap. (3) the previous night I was staying at Machiyado Ichiryu in Takayama where the service and attitude was really first class. Maybe in absolute term this hotel (Rangetsu) should be rated higher than 8, but it just gave me a huge contrast. I feel I am being rushed and pushed continuously, rather than being tested as a treasured customer here.

Location, staff and food. Attention to detail is great and staff were very helpful.

A bit too expensive for the space

The room was gorgeous and very spacious, the in private onsen was also lovely and very peaceful. The breakfast included was excellent. The location was within walking distance to many attractions nearby (temples, gardens, bamboo forest).

The location was right off a fairly busy road, which we didn’t realize when booking. I also booked due to the reviews saying the food was excellent as I was looking forward to enjoying a dinner at the property. However upon arrival we were informed that this was not included (which was no where listed in the booking options/confirmation email). They were not able to make any accommodation to do dinner even though we arrived well before the normal check in time and asked if they could make an exception.