Conrad Beijing by Hilton

Magnifique hôtel Belle piscine et jacuzzi Petit déjeuner correct Personnel serviable Club salon sympa

fantastically kind staff, great environment and great cleanliness in the entire hotel

Nice breakfast, clean rooms , bath

First we came we got the room with a terrible cigarette smell. We asked to change it and the only option was the one near the elevator and another view. Every day the waiting time at breakfast was huge , I was waiting in the line to sit around 5mins , for the pancakes more than 20 mins , coffee approximately 10 mins. The WiFi didn’t work with the standard login with hotel room number , I called the reception to get a password. Overall, it was okay, but definitely not the experience I wanted to have

The location is a definite highlight — conveniently situated and easy to get around from

I stayed at the Conrad Beijing, and while it has a strong reputation, my experience was unfortunately let down by several issues. The facilities felt dated and not well-maintained. In the bathroom, there were visible water stains and rust marks, and the carpets were noticeably unclean — you could clearly see dirty patches that had not been properly addressed. For a hotel at this price point, the standard of cleanliness and upkeep was below expectations. On top of that, I discovered after checking out — only when reviewing my credit card statement a few days later — that I had been charged more than the agreed price. Having to find this out myself, rather than being notified by the hotel, felt like a lack of transparency. When I contacted the hotel to resolve the overcharge, the refund took nearly three weeks to come through. For a luxury property, I would expect billing errors to be corrected promptly and proactively. Overall, the combination of ageing facilities, cleanliness concerns, and a slow billing resolution has made me hesitant to return. I hope the management takes these points seriously, as guests deserve both a well-maintained environment and confidence that they are being charged correctly.