Elphin Serviced Apartments

It was extremely close to where I needed to be. For me, everything was within walking distance with shops, parks hotels etc. very handy

My parking spot was quite a distance from my room and I was upstairs, so a bit of a haul to get everything to my room. I probably could of parked closer, initially, but didn't like to use someone else's spot

Close to where i needed to go

Leaving a significant deposit even staying 1 night. No shower gel in shower only lotion

Was right across the road from Cole’s and 24hr Kmart and just down the road from city centre

The hotel’s location was excellent, being very central and convenient. The facilities were also generally in line with the price point.

Unfortunately, the positives largely ended there. The late check in process was unclear and somewhat stressful, particularly with the added fee required to arrange late check in within 48 hours of arrival. Combined with multiple additional charges listed, this created uncertainty about whether I would be charged more than expected. The presence of credit card surcharges, along with the refusal to accept a cash bond, added to this confusion. The warning regarding fees for moving furniture also felt excessive and unwelcoming. Additionally, the requirement to upload copies of identification documents to an unsecured website was concerning. In today’s environment, this is not considered standard or best practice, and with the increasing risk of identity fraud, it felt inappropriate and insecure to be asked to provide sensitive personal information in this way. The designated smoking area directly outside the room was uncomfortable, as it meant regularly walking past groups of smokers, which detracted from the overall experience. Cleanliness and maintenance were also significant concerns. The bins around the motel were consistently overflowing during our four night stay. Inside the room, there were cockroaches present, the couch was heavily stained, and there was noticeable mould in the bathroom.