La Marquise Luxury Resort Complex

Facilities, service and staff.

The staff and hotel was excellent, the drinks and food was also very good.

The pool towel system didn't work, and although we didn't take our kids this time, it is not very child friendly.

We were delighted to receive an upgrade to a suite with a private pool. This was a fantastic surprise and the two balconies, bathrooms and pool were wonderful. The views were amazing along with complimentary bottle of wine and treats. The food was outstanding in the restaurant, with variety and choice each day so there was always something we liked each day and usually spoiled for choice. Lots of fresh fruit and again great service. Entertainment was excellent. Staff were friendly throughout, the hotel was very clean and we took full advantage of the spa. The bus stop into Rhodes Town was located just outside the hotel, along with a supermarket, the beach bar was great!

Like everything, there was nothing we did not like.

Pretty grounds and nice big room. Elegant and interesting interior design. Friendly housekeeping staff (especially Jen and Angel), and the lady who made the omelet at breakfast was nice. There was a misunderstanding with reception at check-out but the lady apologised profusely and gave us free drinks, which we appreciated and led us to increase the rating we were planning to give by an extra point. Relatively well positioned to get bus/taxi to Rhodes Old Town and Lindos. Nice beach set up. Not too loud. Supermarket outside for essentials.

La Marquise is unashamedly profit driven. I have no issue with this when service comes first, but at this hotel service is often bottom of the barrel to save costs. There is an unpleasant focus on trying to extract money from guests for every little thing, despite guests having paid thousands up front to stay. For example, no bottled water is provided after day 1. They expect you to pay €4 per LITRE for standard bottled water at all times. In the shops it is 10x cheaper. Complete rip off. We ended up bringing our own water to dinner, despite staff frowning upon this. When we complained to reception about the fact that half board includes no basics like water, they just kept saying that this was policy. How can half board in a luxury hotel include no water when the tap water isn’t safe to drink? Reception eventually agreed to provide one litre to us for free per day. When I booked, I was under the impression that there were several restaurants that were all included in the half board. It turns out nothing but the main restaurant is included. Dinner in the main restaurant is always a buffet every day with bulk-cooked food. If you want to eat in one of the themed restaurants, and sacrifice the dinner included with your half board to do this, you only get a 20% discount. Breakfast was also uninspiring. It was identical every day and the fruit was terrible - all either past its best or rock hard. The hotel charge a huge amount for drinks at the bar, which then come out in small paper cups. We asked the hotel to book us a taxi to take us to the airport. The hotel refused to do this and said the only option was their service for 42€ (the journey is just over 20 minutes). We then went to the taxi rank outside and booked it for 33€. The hotel said that price was “impossible”. There is a photographer who takes photos of the guests on Fridays. He told us it was free but then it turned out it was 9€ for a basic A5 photo.