DoubleTree by Hilton Chester

Top rated by guests

8.0Excellent

(3,442 Ratings)

"Room was lovely, nice view of the garden. Food delicious. We were not offered any compensation but then after my husband speaking to them, they agreed to a complimentary breakfast which was lovely."

Verified guest

Don't miss out! Price and availability may change

8.0 / 10.0

Excellent(3,442 Ratings)

Hotel in Chester

4-Star Hotel

Reasons to book

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Enhanced cleaningExtra health and hygiene measures to ensure your safety

About this hotel

Doubletree by Hilton Chester is set in an 18th-century manor house with 12 acres of landscaped gardens. The hotel is just outside Chester, a 2-minute drive from the M53 motorway. Free WiFi and on-site parking are provided.

Amenities at DoubleTree by Hilton Chester

Business facilities

Concierge services

Free WiFi/internet

Free Parking

Air conditioning

Pool

Non-smoking

Gym

Heating

Wheelchair accessible

Bar

Spa

Balcony/Terrace

WiFi/Internet

Hot tub/Jacuzzi

Shared living spaces

Garden

Laundry services

Sauna

Accessible Parking

Electric Vehicle Charging Station

Family friendly

Smoking allowed

Safe

Accessible by lift

Key card access

Contactless check-in/out

Fire alarm

Fire extinguisher

Cleaning products

Map of Chester

Nearby attractions

The Liverpool Waterfront UK

14.9 mi

Available Rooms

$$$$

Top rated by guests

8.0Excellent

(3,442 Ratings)

"Room was lovely, nice view of the garden. Food delicious. We were not offered any compensation but then after my husband speaking to them, they agreed to a complimentary breakfast which was lovely."

Verified guest

Don't miss out! Price and availability may change

$$$$

8.0 / 10.0

Excellent(3,442 Ratings)

Hotel in Chester

4-Star Hotel

Reasons to book

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Enhanced cleaningExtra health and hygiene measures to ensure your safety

Map of Chester

Nearby attractions

The Liverpool Waterfront UK

14.9 mi

Available Rooms

About this hotel

Amenities

Business facilities

Concierge services

Free WiFi/internet

Free Parking

Air conditioning

Pool

Non-smoking

Gym

Heating

Wheelchair accessible

Bar

Spa

Balcony/Terrace

WiFi/Internet

Hot tub/Jacuzzi

Shared living spaces

Garden

Laundry services

Sauna

Accessible Parking

Electric Vehicle Charging Station

Family friendly

Smoking allowed

Safe

Accessible by lift

Key card access

Contactless check-in/out

Fire alarm

Fire extinguisher

Cleaning products

Ratings and reviews

8.0 / 10.0

Excellent(3,442 Ratings)

100% verified reviews

10.0 / 10.0

Our stay

Room was lovely, nice view of the garden. Food delicious.

We were supposed to check in at 3pm but the room wasn't ready until 4.15pm. We were not offered any compensation but then after my husband speaking to them, they agreed to a complimentary breakfast which was lovely.

6.0 / 10.0

Reception staff were very welcoming and very attentive.

The interior decor of the bar and restaurant and the modern design of the hotel.

The property was well designed and I liked it all.

1.0 / 10.0

I’m upset , annoyed at the way I was treated.

Our weekend was ruined ! We came to spend time with our granddaughter, they came from Norwich. To find children are discriminated from using the pool. That was the very reason we booked this hotel. When dealing with a member of staff on the deck at the spa/ poor .. I found her soo rude/ unpleasant. To find my granddaughter wasn’t allowed in , I asked could I use it , she told me to come back at 8 am to see if there was a slot .. she behaved as if she was god . My daughter felt unwell and didn’t want breakfast, which i paid extra for on arrival… I asked the next day did the hotel refund this as only 2 of us from room 18 had breakfast.. which would have been noted . No we were told .. find this disgusting. All of which our stay was a waste of a journey for my family.

1 hour slots for children to use the swing pool . And an extra charge for using it as a hotel guest is absolutely shocking.

10.0 / 10.0

Comfortable nights sleep every visit.

It’s really comforting, comfortable and relaxed.

That you have to pay for the pool facilities.

10.0 / 10.0

Amazing stay in a gorgeous hotel!

The spa facilities

The location and distance to the city centre

10.0 / 10.0

Amazing staff who made an anniversary and birthday trip unforgettable

The staff were all so friendly, food was amazing, they were above and beyond for my partners birthday

The spa could do with more seating area

5.0 / 10.0

I have experienced accommodations of a higher standard than this hotel

Reception staff very friendly.

The room's temperature was uncomfortably high due to a malfunctioning air conditioning unit. Additionally, proximity to noisy pipes resulted in disturbances throughout the night. The bar staff engaged in conversation and did not proactively inquire about patrons' service needs. The spa facilities, previously included with the room rate, are now subject to a separate charge and require pre-booking for a two-hour slot on a first-come, first-served basis.

3.0 / 10.0

Mould on the windows, overpriced and lack of communication

It looked beautiful from the outside.

You have to pay extra to us the facilities e.g £20 per person for 2 hrs and you have to book in advance if you want to use the pool.

3.0 / 10.0

No access to the spa ruined it for me an my partner. For the price paid I’d be reluctant to stay again

Spa was really good. Very modern

Arrived at the property New Year’s Day. Never stayed here before. Only booked it for the spa for my partner. Had no idea spa needed to be booked in advance as I hadn’t been informed. Greeted by a not so friendly member of staff at the spa reception who basically told us so many words that there was no chance of a spa that night. Restaurant was empty in the night yet staff decided to bunch us all together on tables for 2. 3 couples basically sitting on top of each other in an empty restaurant. Food was really nice tho. Next morning arrived for breakfast behind a queue of people. Everyone infront of me seemed to get a warm welcome from an older lady. Wished a happy new year etc. When she got to me she just snarled and pointed to a seat.

9.0 / 10.0

A lovely relaxing stay

The room is newly renovated, the bed is soo comfy! Lovely and dark and quiet too. The room service room was delicious and really friendly staff. Great bath! I had a very relaxed time.

Only one thing I could suggest is to allow Netflix on the tele!

3.0 / 10.0

Won’t be coming back.

Nice location, very close to the zoo. Was very clean.

Staff were rude to my partner, we felt like some staff gave the impression that we shouldn’t be there. Not sure if this is because we were a young couple or maybe because we looked like we couldn’t afford to be in a 4 star hotel. This was the most disappointing part and really put a downer on our stay. Room service was awful, the pizzas were overpriced and terrible quality for what we paid.

10.0 / 10.0

Overnight stay

Perfect little overnight break. Room very comfortable, enjoyed the Spa.

Nothing

10.0 / 10.0

Quiet location, great staff and facilities, clean and modern room.

No Issues

3.0 / 10.0

Seriously letting down the brand. Poorly managed, maintained and cleaned

Location is great.

Room was very poorly maintained, and the cleaning services are woefully neglectful. Hairs in the bed, and other unmentionable things laying around. In the room we found the cupboard door hanging off when we checked in. Surely a cleaner would see that? The WiFi was unacceptably poor in today’s day and age. Not worth bothering with in the end. But perhaps the worst thing, during what was quite a cold weekend, was the extraordinarily noisy heating system. It was too loud to allow sleep.

8.0 / 10.0

Nice hotel

Lovely location nice big bedroom breakfast was lovely as was the meals we had delivered to our room.

Bit annoying that u need to pay £20 to use the pool never been to a hotel before where its not included in the stay , I did pay it for the evening but didnt think it was worth it Bed was also not very comfortable.

9.0 / 10.0

3 night Chester visit

Friendly helpful staff, resolved all of our issues and queries during our stay. The bed was big and comfortable. Plenty of space in the room, all the necessities provided. Location is amazing for visiting Chester Zoo and town centre.

We could hear people in other rooms. There were also sounds coming from the bathroom sink.

5.0 / 10.0

Lovely room .. besides the heat .. great staff .. great location

Room was very hot couldn’t lower the heat .. window was small so it didn’t let much air in Bed was comfy and large .. room was very clean … great shower and products Iron . Ironing board . Hairdryer . Water bottles provided Breakfast queue was very long went to breakfast at 0900 there were about 16 people queuing to get into the garden room we left without eating

Breakfast queue it felt like a school canteen

9.0 / 10.0

Lovely rooms, staff & breakfast

Beautiful Hotel, lovely rooms, great breakfast, very helpful staff

nothing

9.0 / 10.0

I would stay there again

Room and bathroom was very clean, food very good, reception and staff were excellent,

No opening window in room, pillows were not to my liking, but that's only a personal thing

4.0 / 10.0

Enjoyed are stay but the hotel needs a good clean and the bathroom sink needs sorting out

The place is lovely

It wasn't as clean as it should have been

10.0 / 10.0

Very comfortable stay every thing went well

Breakfast was very good happy staff great service lots of variety very nice

Nothing really as it does feel like a 5 star hotel

9.0 / 10.0

Spa experience

The spa experience was great The breakfast was great The room was great

Evening meal wasn’t as good as I expected Drinks were very expensive

5.0 / 10.0

Underwhelming, would not book again.

Location

Room cold, no shower gel in container. No extra blankets. Room view was a brick wall! The hotel was not full so why put us on that room?

8.0 / 10.0

Very nice stay, would definitely visit again.

Modern clean room Polite staff Nice welcoming cookie

My husband was disappointed with his food, felt it was cold, returned to kitchen but the burger still came back lukewarm.

10.0 / 10.0

Absolutely perfect we loved it.

Everything was perfect.

Only thing I didn’t like how you had to pay extra £20 per person for the spa. And children couldn’t use the pool.

10.0 / 10.0

We would definitely stay here again and would recommend it to friends.

It was clean and spacious. The staff were warm and welcoming.

We liked everything.

6.0 / 10.0

Felt the hotel was overpriced for what it was

Plenty of room in the car park

Room was stuffy and hot

7.0 / 10.0

Would return

Beautiful hotel Facilities lovely Clean

Pillows in the rooms are not great

4.0 / 10.0

Been 4 times and it will probably be the last

Staff was lovely

The bathroom was run down the spar wasn't included which it had been when iv stayed the other 3 times. Had to pay extra should be included in your stay. The food was terrible chicken rap was cold the breakfast was over cooked.

3.0 / 10.0

Third time lucky with a satisfactory room

I have stayed at the hotel many times previously but this experience was extremely disappointing. The first room I checked into had not been cleaned properly. There was a half-eaten sandwich in the bin and wet towels left in the bathroom. The second room I checked into had faulty lighting. The key card wouldn't keep the lights on when inserted. The third room was fine and the staff were very apologetic. But it's not what I expect.

7.0 / 10.0

Not worth £187 per night. For this amount in this hotel I'd expect access to pool & earlier check in

Location, parking

Use of spa and pool would cost me an additional £20 on top of the £187 I'd already paid for one nights stay! £13 cocktails...ask the young bartender to make the amaretto sour- you get a good sip at most for £13..!! Check in is too late at 3pm. Please try to achieve 2pm latest so that guests have time to arrive and make the most of the room before heading out for the evening. For £187 a night I'd have expected more flexibility.

10.0 / 10.0

Lovely stay

Everything

Leaving

7.0 / 10.0

Quite good with some disappointment regarding room care.

Bed very comfortable, room spacious and quiet.

Room cleaning/tidying was a bit random as on one evening we returned to the hotel to find the room was left untouched and required a visit to reception to complain. Clean towels, cups, tea and coffee were refreshed. Not great when returning to the hotel when tired after a long day out with the family.!

10.0 / 10.0

Fabulous stay for a wedding, the day was amazing from start to finish, the food was lovely and the staff & service e

Beautifully decorated, very clean and fabulous breakfast!

The bed was huge with lovely soft pillows but the mattress was very hard and not the most comfortable!

8.0 / 10.0

Fantastic ,would recommend

Blackout curtains in bedroom Spa facilities at hotel Iron,complimentary waters. As Birthday got complimentary drinks & card from hotel

Location of room not the best ground floor opposite housekeeper/staff room. They were loud and conversation bounced through doorway.

8.0 / 10.0

Clean, comfortable, quiet

Location, quiet, good standard of accommodation

The clearing up process at breakfast could do with refining. I travel alone and when I finish eating at the table and go back to the buffet for something else, the staff are clearing away my juice, my half drunk cup of coffee, etc. so when I return I have to refill again. I'm only gone 2 mins as well. It would be helpful for staff to wait 10 mins before cleaning up or have a sign on the table that says it's still in use so staff know not to tidy up. Just a small bug bear of mine and it's happened on previous occasions when I've travelled alone there.

8.0 / 10.0

Hotel and staff were excellent.

All good.

I was woken up by other guests. I believe they attended a wedding reception. Maybe next time you might consider not mixing with other guests who have come for relaxation.

10.0 / 10.0

Best Hilton

Everything

Absolutely nothing, could not fault this place.

8.0 / 10.0

Nice room, convenient location and excellent attentive staff.

The hotel is very coveniently situated close to the M53 in a lovely quiet location. Our room was well appointed and the bed comfortable. We found the staff exceedingly helpful. we would stay here again.

There was only a 4tog duvet on the bed with no extra blankets in the room. Not enough on a chilly autumnal night. Not a fan of self service breakfasts especially when a huge wedding party had taken over the dining room.

8.0 / 10.0

Pleasant few days with good access to Chesher Oaks

Not applicable

Pillows were too soft but additional Pillows supplied

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at DoubleTree by Hilton Chester. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at DoubleTree by Hilton Chester. Enjoy the water!

Is DoubleTree by Hilton Chester pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at DoubleTree by Hilton Chester?

We found 30 amenities for this rental. This includes business facilities, concierge services, free wifi/internet, free parking, and air conditioning.

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DoubleTree by Hilton Chester

Hotel in Chester

Reasons to book

About this hotel

Amenities at DoubleTree by Hilton Chester

Map of Chester

Nearby attractions

Available Rooms

Hotel in Chester

Reasons to book

Map of Chester

Nearby attractions

Available Rooms

About this hotel

Amenities

Ratings and reviews

FAQs

Is parking included with this hotel?

Is there a pool at this hotel?

Is DoubleTree by Hilton Chester pet friendly?

What amenities are available at DoubleTree by Hilton Chester?

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