Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Located in Derby, The Stuart Hotel, Sure Hotel Collection by Best Western, offers the perfect blend of comfort and convenience.
Amenities
Internet / Wifi
Smoking allowed
Parking
TV
Wheelchair accessible
Family friendly
Things to know
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Booking.com
Ratings and reviews
7.3 / 10.0
Good(2,509 Ratings)
100% verified reviews
7.0 / 10.0
Was ok, not great
Fairly good size room, reception was nice
Paying for parking, untidy corridors, bit dated, broken bed
1.0 / 10.0
Awful manager rude abrupt shouldn’t be working in a hotel
Nothing as the staff was vile
The staff
5.0 / 10.0
1day
I like the location
The time of leaving should be adjust to 12
10.0 / 10.0
Great location for a great price!
The location was perfect for us inbetween the train station and the town centre all at a great price!
All in all a great stay no complaint!
9.0 / 10.0
After trying other locations, the Stuart Hotel will always be our future first option.
Once again, price was the deciding factor and I wasn't expecting luxury. Nevertheless, the hotel was very pleasant and the staff , welcoming and helpful. Everything we required for a short stay in Derby.
We excluded the breakfast as we thought it a little too pricey. The young lads we place in this hotel are quite happy to get their fill on the short journey to college. (and they don't ask for reimbursement.) I would certainly reconsider if there was a cheaper option available.
2.0 / 10.0
After selling out to Tescos the money for refurbishments seems to have gone.
The property presents an appealing facade, benefiting from recent cosmetic enhancements to the communal areas, which provides a positive initial impression. However, this is significantly undermined by the compromised condition of the guest accommodation and dated amenities. In conclusion, while the hotel's location is highly advantageous, the cumulative deficiencies in room quality, maintenance, and the impractical parking policy require immediate attention from management.
The rooms exhibit considerable wear and tear. A central boiler system appears to have been decommissioned and replaced with inexpensive electric panel heaters. While functional, the temperature control on these units is unreliable, spontaneously defaulting to 25 degrees C, leading to periods of significant thermal discomfort. Furthermore, the soft furnishings, specifically the curtains, are visibly worn and unkempt, and the bathroom fittings are dated and clearly in need of refurbishment.Regarding the provided amenities, the bed itself was adequate, but the absence of a mattress protector is a notable oversight regarding hygiene standards. The quality of the pillows supplied was exceptionally poor. Additionally, the wardrobe unit is highly unconventional and lacking in functionality, having had its doors removed with some hinges still affixed. A minor, yet frustrating, service issue was encountered where the toilet tissue in the locked dispenser had been incorrectly installed by staff—specifically, the roll was reversed relative to the dispenser's mounting pins—rendering it impossible to dispense.Finally, the parking arrangements are exceptionally inconvenient. Despite the duration of the stay, the hotel car park (now managed by a private entity) only permits payment for a maximum of 24 hours at a time. This necessitates daily payment renewals via a highly inefficient mobile application, which severely detracted from the overall guest experience.
8.0 / 10.0
Short stay business trip
Staff were exceptional to help/provide info from start to finish of my stay.
Nothing not to like
10.0 / 10.0
Good location, friendly, helpful staff and excellent breakfast
Stuart Hotel is definitely my favourite so far in Derby, nice out of the way location, really friendly, helpful staff and excellent veggie breakfast.
I had issues getting toilet roll out of the holder, but apart from that no complaints at all! Excellent
10.0 / 10.0
Great all around
Great all around
Nothing
10.0 / 10.0
Great stay
Great stay
No issues
10.0 / 10.0
great.
great breakfast,enjoyed the weekend.
nothing.
9.0 / 10.0
Excellent location. Always clean. Super comfy bed.
Always perfectly clean
Friendly staff
The public walkways carpets need replacing desperately
8.0 / 10.0
Good value stay in Derby
Spacious room with a comfortable bed and good facilities.
The windows let in a fair bit of noise but that was about all.
10.0 / 10.0
Great stay with friendly staff. Lauren was excellent.
Room clean with loads of space, large bed and coffee machine. Room was quiet. Room was warm.
Nothing
6.0 / 10.0
Overpriced for a basic hotel.
For our needs, it was a great location.
The floor was rather cold because it was laminate or wood floor. Single glazed windows weren’t great, and the view outside, which looked like a bit of a dumping ground wasn’t good. There were some bits of plaster missing from the wall, the telephone handset lead comes apart, the wardrobe had a total of two coat hangers in a double!
4.0 / 10.0
Glad it was for one night only
Staff were friendly and the cooked breakfast was nice.
Overall the hotel is dingy and shabby. The room bathroom was clean; I didn't check the mattress, sheets were clean. The window and curtains were marked with mold and the desk was tacky, the floor appeared clean but I wasn't comfortable with it.
6.0 / 10.0
Excellent location but wouldn’t stay again if located on ground floor due to noise levels
Close proximity to rail station, good clean room and sizeable for a single, comfy bed good shower and plentiful supply of teas coffees etc
Noise levels, could hear every footstep from room above showers going on even people turning in beds + conversations lots of door slamming all through night. Probably the worst nights sleep I’ve had in any of my hotel stays. It may be I was unlucky with occupants in the room above!
4.0 / 10.0
It doesn’t worth the money
Close to transportation facilities
Rooms very small
9.0 / 10.0
Robyn n Noara.x
Nice place lovely staff.
Just so friendly.
5.0 / 10.0
Very dated and need of attention
How close it was to Derby City Centre
Very dated... was quite run down through the hallways, it was not sign posted very well internally and easy to get lost. There was no water pressure, with the shower being pretty much unusuable
5.0 / 10.0
Passable
Location was good
Room was very warn/basic.
6.0 / 10.0
Comfortable stay
The bed was extremely comfortable.
The bathroom was very clean. Reception and dining area clean and welcoming.
Customer service was excellent .
Sausage, chips and gravy meal was lovely.
Great location, very close to centre and train station
The hallway carpet had dust around the edges.
Heavy Dust between the wardrobe and dresser in our room.
Hotel room wardrobe and dresser looks as little tired and old.
9.0 / 10.0
My 4th time of staying here
The room was very clean and tidy and bed really comfortable and staff very friendly and helpful
Nothing really to be honest
9.0 / 10.0
Good option, relation price and what you get.
location is great near train station
No elevator and a little noise outside the hotel.
6.0 / 10.0
Room was reasonably comfy. Handy having tescos next door to get decent milk and extra t bags
Good breakfast. Staff very helpful
No lift. Chairs past sell by date. Tight with tea bags!
8.0 / 10.0
Adequate hotel at a reasonable price
Location was good - near city centre. Staff were friendly
The hotel was a little tired
1.0 / 10.0
Waiting 1.5 hours for a room on arrival
Nothing
The Night staff rude, and then to be charged twice when the payment had be been confirmed, being accused of payment being declined everytime I I have made a booking but yet money has been confirmed and paid through booking.com , but when I I get told there is no booking on the system it was saying its pending etc.
Waited 1.5 hours to get put in the
Room my food went all cold, and no one would even warm up the food in the microwave , get told kitchen is closed. This was unacceptable, and. Very disrespectful to be treated as a third class citizen..
10.0 / 10.0
Extremely happy thank you . I will definitely stay again
I was pleasantly surprised at the price and the evening staff upgraded my room when she realised I was an elderly lady with mobility issues. I thought that was very kind and I appreciated the gesture. So she moved me to a larger room on ground floor
The whole experience nice staff lovely room very comfy
10.0 / 10.0
Staff was amazing
Was lovely
9.0 / 10.0
Excellent for my requirements will be staying again next year
Good food great staff car park set up a pain stayed before
Car park set up easier when you could pay at reception
8.0 / 10.0
One nights stay.
3rd time staying here, easy to locate, parking at rear, pay by card.
Pleasant reception staff upon check in.
Airy room with double bed 🛌.
Powerful shower 🚿. Nice quality towels.
Slept well throughout night as at rear of hotel 🏨.
Did not have breakfast as I was leaving early.
Shall stay again when visiting nearby Donington Park race circuit.
9.0 / 10.0
Perfect location for the centre of town
We asked for early check in so room had just been cleaned and was ready
Nothing of note really other than fire alarm going off for a few seconds which spooked us a bit.
2.0 / 10.0
I left a day earlier and found alternate accommodation. I need a refund
No hot water. Do couldn’t shower
No shower gel
Toilet was leaking. Sound was disturbing
10.0 / 10.0
Perfect for town location that isn’t too expensive
Ideal Location for me
Always very nice and friendly
8.0 / 10.0
A great, last minute find.
Very comfortable room, convenient location, friendly and professional staff. The private bathroom was spotless. This was a very last-minute booking, and I got a great room for a very good price.
Although the room was nice, with plenty of facilities, there were some cleaning oversights. The bathroom was spotless but certain areas in the bedroom were very dusty. The wall fittings for the bedside lamps, the top of the head board and the kettle were all covered in a layer of dust.
3.0 / 10.0
Too hot and too tatty.
Staff seemed good, nice reception area.
Despite some investment on the reception area, the rooms are quite taty and VERY hot - because the window is restricted in opening (despite a distance of about 3ft to the flat roof below), fres air can not enter the room so sleeping was impossible.
10.0 / 10.0
Would stay again, friendly, well located, clean, and good parking.
Staff were friendly especially Claire and Manveer. Nicely located with good parking, room was clean and comfortable. Lovely selection of beers on tap.
N/A
3.0 / 10.0
Cheap but not usually a quiet stay.
Staff were friendly, good location, price was cheap.
The window in my room didn't close fully and the high-pitched whining from outside boiler room and machinery really didn't help me get to sleep. The rooms have poor sound isolation and I could constantly hear other guests moving through the corridors talking or shouting and running down the stairs. Also it was too warm and poorly ventilated. Slept only 3.5 hours in total.
FAQs
Is parking included with this hotel?
Yes, parking is listed as an amenity at The Stuart Hotel, Sure Hotel Collection by Best Western. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is The Stuart Hotel, Sure Hotel Collection by Best Western pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Stuart Hotel, Sure Hotel Collection by Best Western?
We found 6 amenities for this rental. This includes internet / wifi, smoking allowed, parking, tv, and wheelchair accessible.
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