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The Stuart Hotel, Sure Hotel Collection by Best Western

Property building

Lounge or bar

Restaurant/places to eat

Restaurant/places to eat, Food and drinks, Food, Breakfast, Continental breakfast

Property building

7.3Good

(2,509 Ratings)

"The location was perfect for us inbetween the train station and the town centre all at a great price!"

Verified guest

Don't miss out! Price and availability may change

7.3 / 10.0

Good(2,509 Ratings)

Hotel in Derby

4-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsInternet / Wifi, Parking, TV and more

About this hotel

Located in Derby, The Stuart Hotel, Sure Hotel Collection by Best Western, offers the perfect blend of comfort and convenience.

Amenities at The Stuart Hotel, Sure Hotel Collection by Best Western

Internet / Wifi

Smoking allowed

Parking

TV

Wheelchair accessible

Family friendly

Map of Derby

city location on map

Nearby attractions

Tropical Birdland

King Power Stadium

Walsall Arboretum

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

7.3Good

(2,509 Ratings)

"The location was perfect for us inbetween the train station and the town centre all at a great price!"

Verified guest

Don't miss out! Price and availability may change

$$$$

7.3 / 10.0

Good(2,509 Ratings)

Hotel in Derby

4-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsInternet / Wifi, Parking, TV and more

Map of Derby

city location on map

Nearby attractions

Tropical Birdland

King Power Stadium

Walsall Arboretum

Available Rooms

About this hotel

Located in Derby, The Stuart Hotel, Sure Hotel Collection by Best Western, offers the perfect blend of comfort and convenience.

Amenities

Internet / Wifi

Smoking allowed

Parking

TV

Wheelchair accessible

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

7.3 / 10.0

Good(2,509 Ratings)

100% verified reviews

7.0 / 10.0

Was ok, not great

Fairly good size room, reception was nice

Paying for parking, untidy corridors, bit dated, broken bed

1.0 / 10.0

Awful manager rude abrupt shouldn’t be working in a hotel

Nothing as the staff was vile

The staff

5.0 / 10.0

1day

I like the location

The time of leaving should be adjust to 12

10.0 / 10.0

Great location for a great price!

The location was perfect for us inbetween the train station and the town centre all at a great price!

All in all a great stay no complaint!

9.0 / 10.0

After trying other locations, the Stuart Hotel will always be our future first option.

Once again, price was the deciding factor and I wasn't expecting luxury. Nevertheless, the hotel was very pleasant and the staff , welcoming and helpful. Everything we required for a short stay in Derby.

We excluded the breakfast as we thought it a little too pricey. The young lads we place in this hotel are quite happy to get their fill on the short journey to college. (and they don't ask for reimbursement.) I would certainly reconsider if there was a cheaper option available.

2.0 / 10.0

After selling out to Tescos the money for refurbishments seems to have gone.

The property presents an appealing facade, benefiting from recent cosmetic enhancements to the communal areas, which provides a positive initial impression. However, this is significantly undermined by the compromised condition of the guest accommodation and dated amenities. In conclusion, while the hotel's location is highly advantageous, the cumulative deficiencies in room quality, maintenance, and the impractical parking policy require immediate attention from management.

The rooms exhibit considerable wear and tear. A central boiler system appears to have been decommissioned and replaced with inexpensive electric panel heaters. While functional, the temperature control on these units is unreliable, spontaneously defaulting to 25 degrees C, leading to periods of significant thermal discomfort. Furthermore, the soft furnishings, specifically the curtains, are visibly worn and unkempt, and the bathroom fittings are dated and clearly in need of refurbishment.Regarding the provided amenities, the bed itself was adequate, but the absence of a mattress protector is a notable oversight regarding hygiene standards. The quality of the pillows supplied was exceptionally poor. Additionally, the wardrobe unit is highly unconventional and lacking in functionality, having had its doors removed with some hinges still affixed. A minor, yet frustrating, service issue was encountered where the toilet tissue in the locked dispenser had been incorrectly installed by staff—specifically, the roll was reversed relative to the dispenser's mounting pins—rendering it impossible to dispense.Finally, the parking arrangements are exceptionally inconvenient. Despite the duration of the stay, the hotel car park (now managed by a private entity) only permits payment for a maximum of 24 hours at a time. This necessitates daily payment renewals via a highly inefficient mobile application, which severely detracted from the overall guest experience.

8.0 / 10.0

Short stay business trip

Staff were exceptional to help/provide info from start to finish of my stay.

Nothing not to like

10.0 / 10.0

Good location, friendly, helpful staff and excellent breakfast

Stuart Hotel is definitely my favourite so far in Derby, nice out of the way location, really friendly, helpful staff and excellent veggie breakfast.

I had issues getting toilet roll out of the holder, but apart from that no complaints at all! Excellent

10.0 / 10.0

Great all around

Great all around

Nothing

10.0 / 10.0

Great stay

Great stay

No issues

10.0 / 10.0

great.

great breakfast,enjoyed the weekend.

nothing.

9.0 / 10.0

Excellent location. Always clean. Super comfy bed.

Always perfectly clean Friendly staff

The public walkways carpets need replacing desperately

8.0 / 10.0

Good value stay in Derby

Spacious room with a comfortable bed and good facilities.

The windows let in a fair bit of noise but that was about all.

10.0 / 10.0

Great stay with friendly staff. Lauren was excellent.

Room clean with loads of space, large bed and coffee machine. Room was quiet. Room was warm.

Nothing

6.0 / 10.0

Overpriced for a basic hotel.

For our needs, it was a great location.

The floor was rather cold because it was laminate or wood floor. Single glazed windows weren’t great, and the view outside, which looked like a bit of a dumping ground wasn’t good. There were some bits of plaster missing from the wall, the telephone handset lead comes apart, the wardrobe had a total of two coat hangers in a double!

4.0 / 10.0

Glad it was for one night only

Staff were friendly and the cooked breakfast was nice.

Overall the hotel is dingy and shabby. The room bathroom was clean; I didn't check the mattress, sheets were clean. The window and curtains were marked with mold and the desk was tacky, the floor appeared clean but I wasn't comfortable with it.

6.0 / 10.0

Excellent location but wouldn’t stay again if located on ground floor due to noise levels

Close proximity to rail station, good clean room and sizeable for a single, comfy bed good shower and plentiful supply of teas coffees etc

Noise levels, could hear every footstep from room above showers going on even people turning in beds + conversations lots of door slamming all through night. Probably the worst nights sleep I’ve had in any of my hotel stays. It may be I was unlucky with occupants in the room above!

4.0 / 10.0

It doesn’t worth the money

Close to transportation facilities

Rooms very small

9.0 / 10.0

Robyn n Noara.x

Nice place lovely staff.

Just so friendly.

5.0 / 10.0

Very dated and need of attention

How close it was to Derby City Centre

Very dated... was quite run down through the hallways, it was not sign posted very well internally and easy to get lost. There was no water pressure, with the shower being pretty much unusuable

5.0 / 10.0

Passable

Location was good

Room was very warn/basic.

6.0 / 10.0

Comfortable stay

The bed was extremely comfortable. The bathroom was very clean. Reception and dining area clean and welcoming. Customer service was excellent . Sausage, chips and gravy meal was lovely. Great location, very close to centre and train station

The hallway carpet had dust around the edges. Heavy Dust between the wardrobe and dresser in our room. Hotel room wardrobe and dresser looks as little tired and old.

9.0 / 10.0

My 4th time of staying here

The room was very clean and tidy and bed really comfortable and staff very friendly and helpful

Nothing really to be honest

9.0 / 10.0

Good option, relation price and what you get.

location is great near train station

No elevator and a little noise outside the hotel.

6.0 / 10.0

Room was reasonably comfy. Handy having tescos next door to get decent milk and extra t bags

Good breakfast. Staff very helpful

No lift. Chairs past sell by date. Tight with tea bags!

8.0 / 10.0

Adequate hotel at a reasonable price

Location was good - near city centre. Staff were friendly

The hotel was a little tired

1.0 / 10.0

Waiting 1.5 hours for a room on arrival

Nothing

The Night staff rude, and then to be charged twice when the payment had be been confirmed, being accused of payment being declined everytime I I have made a booking but yet money has been confirmed and paid through booking.com , but when I I get told there is no booking on the system it was saying its pending etc. Waited 1.5 hours to get put in the Room my food went all cold, and no one would even warm up the food in the microwave , get told kitchen is closed. This was unacceptable, and. Very disrespectful to be treated as a third class citizen..

10.0 / 10.0

Extremely happy thank you . I will definitely stay again

I was pleasantly surprised at the price and the evening staff upgraded my room when she realised I was an elderly lady with mobility issues. I thought that was very kind and I appreciated the gesture. So she moved me to a larger room on ground floor

The whole experience nice staff lovely room very comfy

10.0 / 10.0

Staff was amazing

Was lovely

9.0 / 10.0

Excellent for my requirements will be staying again next year

Good food great staff car park set up a pain stayed before

Car park set up easier when you could pay at reception

8.0 / 10.0

One nights stay.

3rd time staying here, easy to locate, parking at rear, pay by card. Pleasant reception staff upon check in. Airy room with double bed 🛌. Powerful shower 🚿. Nice quality towels. Slept well throughout night as at rear of hotel 🏨. Did not have breakfast as I was leaving early. Shall stay again when visiting nearby Donington Park race circuit.

9.0 / 10.0

Perfect location for the centre of town

We asked for early check in so room had just been cleaned and was ready

Nothing of note really other than fire alarm going off for a few seconds which spooked us a bit.

2.0 / 10.0

I left a day earlier and found alternate accommodation. I need a refund

No hot water. Do couldn’t shower No shower gel Toilet was leaking. Sound was disturbing

10.0 / 10.0

Perfect for town location that isn’t too expensive

Ideal Location for me

Always very nice and friendly

8.0 / 10.0

A great, last minute find.

Very comfortable room, convenient location, friendly and professional staff. The private bathroom was spotless. This was a very last-minute booking, and I got a great room for a very good price.

Although the room was nice, with plenty of facilities, there were some cleaning oversights. The bathroom was spotless but certain areas in the bedroom were very dusty. The wall fittings for the bedside lamps, the top of the head board and the kettle were all covered in a layer of dust.

3.0 / 10.0

Too hot and too tatty.

Staff seemed good, nice reception area.

Despite some investment on the reception area, the rooms are quite taty and VERY hot - because the window is restricted in opening (despite a distance of about 3ft to the flat roof below), fres air can not enter the room so sleeping was impossible.

10.0 / 10.0

Would stay again, friendly, well located, clean, and good parking.

Staff were friendly especially Claire and Manveer. Nicely located with good parking, room was clean and comfortable. Lovely selection of beers on tap.

N/A

3.0 / 10.0

Cheap but not usually a quiet stay.

Staff were friendly, good location, price was cheap.

The window in my room didn't close fully and the high-pitched whining from outside boiler room and machinery really didn't help me get to sleep. The rooms have poor sound isolation and I could constantly hear other guests moving through the corridors talking or shouting and running down the stairs. Also it was too warm and poorly ventilated. Slept only 3.5 hours in total.

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