The Stuart Hotel, Derby City Centre, Sure Collection by Best Western





7.3Good
(2,509 Ratings)
"Super co.fy beds,"
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Well priced for this locationPriced under area average
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Located in Derby, The Stuart Hotel, Derby City Centre, Sure Collection by Best Western, offers the perfect blend of comfort and convenience.
Business facilities
Golf course (within 2 mi)
Free WiFi/internet
Free Parking
Non-smoking
Heating
Wheelchair accessible
Bar
WiFi/Internet
Shared living spaces
Accessible Parking
Family friendly
Smoking allowed
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.3Good
(2,509 Ratings)
"Super co.fy beds,"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
5.0 / 10.0
The location and check in was simple.
Our room had a sink that wouldn't drain, so we had to consult reception to move rooms.
The wifi signal inside the room was very poor, which we needed as part of our stay.
8.0 / 10.0
Cleanliness of hotel and friendly staff
Few issues, evening menu limited , and not happy that the parking could only be paid for 24 hours not the weekend, forgot to pay for second day by a couple of hours as late getting up
8.0 / 10.0
Love this hotel, its basic and simple but always clean and comfortable, staff are excellent and very friendly.
The hair dryers in the rooms, no guard on back, pulled my hair in and knotted it up so badly I had to cut it off, but this also happened last time in a different room but not quite as bad... spoke to girls on reception and they were very helpful, I took the dryer down and they advised they would speak to management about getting all these older unguarded ones changed out for newer safer ones.....
Also... smart tvs are so cheap these days it would be wonderful if smart tvs were in the rooms so visitors can sign into netflix ect....
7.0 / 10.0
Proximity to Derby
No lift, very hot rooms
6.0 / 10.0
Close to the train station and a Tesco.
Corridors were tired with plaster missing from the wall and the carpets needing a vacuum.
8.0 / 10.0
Good budget hotel that has had a much welcomed refurbishment since our last stay. Friendly and efficient staff and breakfast was good.
Paying for parking
5.0 / 10.0
Breakfast was good. Cooked fresh and plentiful. Location was great.
No heating put in the room prior to arrival. No toilet roll in the room at all and no phone to call reception to let them know , so used my mobile but no answer.
9.0 / 10.0
We had a very nice meal.
8.0 / 10.0
Nice quiet warm room and shower was good, didn't use restaurant
All good
8.0 / 10.0
Location was great. The hotel reception was modern.
The windows didn’t shut properly and let in a lot of cold.
10.0 / 10.0
Super co.fy beds,
The heater could have been on a hour before we got there but zero complaints from me thats just preference
8.0 / 10.0
Amazing location and the price was unbeatable. Staff were lovely and room had everything we needed. Everything was clean and well presented. Only “complaint” was the second car park was right outside our window which was a little noisy but not a deal breaker!!
N/A - delivered everything expected
9.0 / 10.0
Great location for train station and my stay
Bathroom shower and gel in sustainable containers
Damage to bathroom door and chip in bath though didn’t use
9.0 / 10.0
Location- very convenient. Room clean.
5.0 / 10.0
Location. Staff very lovely.
The area didn’t feel safe, there were dodgy characters hanging about leaving used sex toys and making drug deals.
The hotel was very basic but we didn’t expect much.
10.0 / 10.0
The lady I booked with is a asset to your company
Nothing
9.0 / 10.0
Good location , clean comfortable rooms
Nothing to not like
10.0 / 10.0
Room was huge, very clean and had a great coffee machine. Lauren was excellent and very helpful and friendly.
Nothing
8.0 / 10.0
Staff are friendly. Bathroom is big and clean and the bedroom is spacious. Clean and quiet
Breakfast was lovely although it wasn't filling wasn't sure if seconds were available for the price I paid i thought I would be able to have a bigger breakfast.
10.0 / 10.0
Friendly staff. Clean rooms
N/A
5.0 / 10.0
Room was comfy and tidy. Lauren on the desk was excellent especially following an incident in the night, details below.
The car park and payment system was very good and simple. Location and distance from city centre was good.
The rooms were tired looking and need improvement. One wall had seen the paint work "touched up" but in a different colour blue to the rest of the wall, very obvious. Made the room look very scruffy.
Issue with security when another guest of the hotel was able to gain access to our room using his key card which was quite frightening.....especially at 01:30 in the morning. Needs an urgent and thorough review of door access and security procedures.
7.0 / 10.0
Fairly good size room, reception was nice
Paying for parking, untidy corridors, bit dated, broken bed
1.0 / 10.0
Nothing as the staff was vile
The staff
5.0 / 10.0
I like the location
The time of leaving should be adjust to 12
10.0 / 10.0
The location was perfect for us inbetween the train station and the town centre all at a great price!
All in all a great stay no complaint!
9.0 / 10.0
Once again, price was the deciding factor and I wasn't expecting luxury. Nevertheless, the hotel was very pleasant and the staff , welcoming and helpful. Everything we required for a short stay in Derby.
We excluded the breakfast as we thought it a little too pricey. The young lads we place in this hotel are quite happy to get their fill on the short journey to college. (and they don't ask for reimbursement.) I would certainly reconsider if there was a cheaper option available.
2.0 / 10.0
The property presents an appealing facade, benefiting from recent cosmetic enhancements to the communal areas, which provides a positive initial impression. However, this is significantly undermined by the compromised condition of the guest accommodation and dated amenities. In conclusion, while the hotel's location is highly advantageous, the cumulative deficiencies in room quality, maintenance, and the impractical parking policy require immediate attention from management.
The rooms exhibit considerable wear and tear. A central boiler system appears to have been decommissioned and replaced with inexpensive electric panel heaters. While functional, the temperature control on these units is unreliable, spontaneously defaulting to 25 degrees C, leading to periods of significant thermal discomfort. Furthermore, the soft furnishings, specifically the curtains, are visibly worn and unkempt, and the bathroom fittings are dated and clearly in need of refurbishment.Regarding the provided amenities, the bed itself was adequate, but the absence of a mattress protector is a notable oversight regarding hygiene standards. The quality of the pillows supplied was exceptionally poor. Additionally, the wardrobe unit is highly unconventional and lacking in functionality, having had its doors removed with some hinges still affixed. A minor, yet frustrating, service issue was encountered where the toilet tissue in the locked dispenser had been incorrectly installed by staff—specifically, the roll was reversed relative to the dispenser's mounting pins—rendering it impossible to dispense.Finally, the parking arrangements are exceptionally inconvenient. Despite the duration of the stay, the hotel car park (now managed by a private entity) only permits payment for a maximum of 24 hours at a time. This necessitates daily payment renewals via a highly inefficient mobile application, which severely detracted from the overall guest experience.
8.0 / 10.0
Staff were exceptional to help/provide info from start to finish of my stay.
Nothing not to like
10.0 / 10.0
Stuart Hotel is definitely my favourite so far in Derby, nice out of the way location, really friendly, helpful staff and excellent veggie breakfast.
I had issues getting toilet roll out of the holder, but apart from that no complaints at all! Excellent
10.0 / 10.0
Great stay
No issues
10.0 / 10.0
Great all around
Nothing
9.0 / 10.0
Always perfectly clean
Friendly staff
The public walkways carpets need replacing desperately
10.0 / 10.0
great breakfast,enjoyed the weekend.
nothing.
8.0 / 10.0
Spacious room with a comfortable bed and good facilities.
The windows let in a fair bit of noise but that was about all.
10.0 / 10.0
Room clean with loads of space, large bed and coffee machine. Room was quiet. Room was warm.
Nothing
4.0 / 10.0
Staff were friendly and the cooked breakfast was nice.
Overall the hotel is dingy and shabby. The room bathroom was clean; I didn't check the mattress, sheets were clean. The window and curtains were marked with mold and the desk was tacky, the floor appeared clean but I wasn't comfortable with it.
6.0 / 10.0
For our needs, it was a great location.
The floor was rather cold because it was laminate or wood floor. Single glazed windows weren’t great, and the view outside, which looked like a bit of a dumping ground wasn’t good. There were some bits of plaster missing from the wall, the telephone handset lead comes apart, the wardrobe had a total of two coat hangers in a double!
4.0 / 10.0
Close to transportation facilities
Rooms very small
6.0 / 10.0
Close proximity to rail station, good clean room and sizeable for a single, comfy bed good shower and plentiful supply of teas coffees etc
Noise levels, could hear every footstep from room above showers going on even people turning in beds + conversations lots of door slamming all through night. Probably the worst nights sleep I’ve had in any of my hotel stays. It may be I was unlucky with occupants in the room above!
5.0 / 10.0
How close it was to Derby City Centre
Very dated... was quite run down through the hallways, it was not sign posted very well internally and easy to get lost. There was no water pressure, with the shower being pretty much unusuable
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at The Stuart Hotel, Derby City Centre, Sure Collection by Best Western. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is The Stuart Hotel, Derby City Centre, Sure Collection by Best Western pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Stuart Hotel, Derby City Centre, Sure Collection by Best Western?
We found 19 amenities for this rental. This includes business facilities, golf course (within 2 mi), free wifi/internet, free parking, and non-smoking.
