Pałac na Wodzie Hotel & SPA

Elegant and great dinner

Great location, nice atmosphere around the palace. Breakfast was great, also the restaurant served us well.

The hotel uses oldschool smart light switches, but they forgot main lights in the room. It’s too dark.

Location, room and breakfast, absolutely stunning. Staff, especially on reception very helpful, friendly and professional. Hotel room was clean and had a balcony, which we have enjoyed.

I was checking in quite late and it was tricky to find a entrance. Got there in the end but could be better marked.

The room was big and comfortable. The breakfast buffet was great on the weekend.

There was no breakfast buffet from Thursday to Friday and although they served me a big plate (more than I could eat), I missed the buffet experience. The whole hotel was cold from Thursday to Friday, which was not the case over the weekend. I wonder if heating was down because of the small number of guests during the week. The hotel could use a renovation, especially outside - it is a bit run down. I checked-in at around 8pm and the restaurant of the hotel was closed already. So I went to bed hungry. The next day the restaurant only opened at 3pm. Meaning I was starving for lunch until then. Despite the room being big and comfortable, the wall-to-wall carpet and the headboard of the bed made me allergic. Far from the mountains (cabby charged me 120zł each way to Karpacz Mountains (which are less than 10km away), and a bit far from the city center.! Staff barely speaks English (inhibited), which might keep them from being helpful. For example, they could have told me there was a restaurant at a walking distance from the hotel so I could have had dinner. I wanted to take a bath during my stay and I had seen pics of a bathtub here on booking.com. that's why I booked a hotel spa. I asked 3 times to 3 different receptionists about the existence of a bathtub in the hotel and the answer was always "NO". They have a spa and there are leaflets of very expensive experiences in the spa (like massage combos for 500zł) right by the check-in counter. But since I was told there were no bathtubs and I couldn't afford this kind of experience, I didn't even bother to visit the spa. But it turns out, on my last night there, I decided to visit the spa just to see how it looked. when I got there, i found a "menu" with affordable experiences (ex. A massage for 130zł) and all kinds of baths you could take, also for affordable prices.