Mercure Président Biarritz Plage

Excellent location for Biarritz. Superb breakfast. Helpful and considerate staff. When our TGV was cancelled the staff were helpful which was much appreciated. The early breakfast was a kind thought. Thanks.

Nothing. For the location, this hotel is quite understated.

Location was great

Reception staff

Big family room with good seating arrangement, comfortable bed, good sound isolation. Paid parking next to the hotel.

If there was a proper coffee maker in the room I would certainly have appreciated more.

Newly refurbished rooms, Seaside-Resort style, quite fitting to Biarritz. Location of the hotel is excellent

Quite disappointed with the staff. Especially with the one guy at the front desk, he was not helpful, unfriendly, could not care less. Our friend was sick and we asked if we could have at least 1 room a bit earlier than the 3pm check in time, which he declined. So she had to sit in the lobby for 2 hours while being sick. Nice welcome! No flexibility, no going above and beyond. We had to ask for bathroom towels 3 days in a row, the cleaning lady always "forgot" to provide some. It is the small things like this that matter, and the staff in general were not enthusiastic about their jobs.