The Inn At Grasmere & The Little Inn

Location

The Spa was a bit old

Location, decoration, space, cleanliness and facilities

Parking a little hit and miss, but we have always got parked

Great location

Sorry this sounds like a moan but i hope it will be raken constructively- i use hotels a lot. Overall feeling that corners were being cut- i expected a ‘luxury’ quality stay but was underwhelmed by cleanliness ( black mould around shower seal, bath gel pots so tightly fixed - almost impossible to get product out, carpet not vacuumed around edges, sticky tops of bedside cabinets, hairdryer burning out). cooked breakfast meagre 1/2 plate-full, breakfast buffet grubby cloth over croissants, no tongs to pick up breads etc, obvious dirt all around sides and back of buffet benches, restaurant meals poorly cooked, tables dirty, not cleared, sticky menus, drain smells in room. Staff lovely and friendly.

The hotel is comfortable and decorated nicely. Being situated in the village gives easy access to shops, cafes, restaurants and bars.

The reception team were friendly and welcoming. We found each welcome to the restaurant/breakfast awkward (a simple smile and hello makes a huge difference) and service slow and inattentive. The team keep themselves busy but there is a lack of leadership ensuring everything is running as it should be. For example, we waited 15 minutes for our mains to be cleared away and then another 20 minutes for someone to offer dessert or another drink/coffee. We eventually had to call someone over to order. Instead the staff were focused on resting the tables for breakfast. Not just frustrating as a customer to be ignored but potential missed revenue for the hotel. The welcome and service was also an issue at breakfast. Unfortunately we had a terrible sleep on the Saturday evening caused by the noise of loud drunken wedding guests in the street until 1am followed by a guest running around in the room above us until 2.30am.