Jumeirah Burj Al Arab Dubai
Top rated by guests





9.2Outstanding
(1,554 Ratings)
"It’s a beautiful/ breath taking hotel with good service"
Verified guestDon't miss out! Price and availability may change
5-Star Resort
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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Located on its own island, Burj Al Arab Jumeirah features suites overlooking the sea, 8 signature restaurants and a full-service spa.
Business facilities
Shuttle available
Free shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Heating
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Private beach access
Beach access
Garden
Laundry services
Sauna
Electric Vehicle Charging Station
Beach front
Family friendly
Ironing facilities
Smoking allowed
Safe
Childcare services
Accessible by lift
Key access
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
9.2Outstanding
(1,554 Ratings)
"It’s a beautiful/ breath taking hotel with good service"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
9.0 / 10.0
Just complete luxury. A perfect stay.
More for the kids to do but this is not an hotel for kids to run wild so no issues. We had a perfect stay with the kids.
10.0 / 10.0
It’s a beautiful/ breath taking hotel with good service
Friendly staff, good service and beautiful hotel
10.0 / 10.0
Everything! But especially the staff and the level of service ….
I liked everything ….
10.0 / 10.0
Amazing
Access to room for guests
10.0 / 10.0
Historical experience
Sometimes mess up the request
8.0 / 10.0
👍🏻
I would like to file a complaint regarding an issue with my recent hotel reservation made through Booking.com.
I made this reservation for my guest, and I am the one who paid for both the room and the deposit. However, because the hotel had my guest’s email address, they sent all room details, reservation information, and payment-related information directly to the guest instead of me.
This situation is not acceptable for the following reasons:
1. I am the host and the person who made and paid for the reservation, but all reservation details were registered under the guest’s name.
2. I do not wish the guest to know the room price or payment details, yet all this information was shared with them.
3. The hotel is also planning to refund the deposit to the guest, even though I personally paid the deposit.
This is a clear mistake in handling the reservation and payment information. All reservation details, payments, and deposit refunds should be communicated with and returned to the person who made the booking and paid, not the guest.
I would appreciate it if you could investigate this issue and advise on how it can be corrected, including ensuring that the deposit is refunded to me.
Thank you for your attention to this matter.
Kind regards,
Vesam dinar
4.0 / 10.0
I don’t like because it give me bad experience for example, despite needs 21 days to get back to account. The USB connection doesn’t work, only welcome you check in, waiting long time to check out with out any assistance.
Everything
10.0 / 10.0
Excellent room and facilities. All staff very helpful, but the 'Butler' on level 13 was exceptional (Tomas) he explained everything to us and helped with anything we needed. He was very friendly and showed us around the whole complex.
Easy access to Souk via free shuttle, very wide breakfast choices and it was an excellent standard.
Possibly Price, but you would not expect it to be cheap !!!! The only other thing was some of the other guests that were very arrogant, but easily ignored !!!
10.0 / 10.0
It is absolutely beautiful. There was something new and exciting to see every time we entered the building and grounds. It is very well managed and maintained.
There was nothing to dislike.
10.0 / 10.0
My stay at the Burj Al Arab was truly unforgettable! From the moment I arrived, the service was beyond exceptional — every detail was taken care of with such thoughtfulness. The suite itself was stunning, with world-class facilities that made my experience feel nothing short of magical.
A very special thank you to the incredible butlers, Abhinav and Sydney, who went above and beyond to make my 24th birthday one of the most memorable occasions of my life. They surprised me with the most beautiful birthday setup, which truly touched my heart and made me feel so celebrated. Their professionalism, warmth, and genuine care made all the difference during my stay.
The breakfast, the location, and the attention to detail in every aspect were impeccable. This wasn’t just a stay: it was a dream come true.
I can’t wait to return to this 7-star experience again!
10.0 / 10.0
The service was excellent. Beds very comfortable. Room size very good
All was good, nothing to complain about.
10.0 / 10.0
I had the most unforgettable birthday at Burj Al Arab. The team came to my room and sang Happy Birthday in both Arabic and English, and surprised me with a complimentary cake. The room was beautiful, the service outstanding, and every detail made me feel truly special. Thank you for making my birthday magical!
All perfect
10.0 / 10.0
Ambience
Nothing
8.0 / 10.0
The hotel looks amazing both from inside and outside. Everything is beautiful. Luxious atmosphere. The indoor poor is astonishing.
The staff are not professional. They told us we can get towels in water park but when we were there we were told we need to bring our own from hotel. We were back totally wet. The SPA is just ok but expensive. Things they provide give the feeling of overpriced: price ok for a luxious hotel but quality is under expectation. In sum it is still worthy to go if you haven't been there.
10.0 / 10.0
Everything.
Nothing
10.0 / 10.0
No comment
8.0 / 10.0
This place is like a dream, facilities are just amazing and staff are so warm and nice, food is just next level and rooms are the best I have seen so far.
Checkout took a very long time though I have informed that I have a flight to catch. It was all due to putting the room on DND, but still a hotel in this level should have fast solutions in place to solve a small issue like this.
10.0 / 10.0
We had a truly unforgettable experience at the iconic Jumeirah Burj Al Arab in Dubai. From the moment we arrived, everything was exceptional — the atmosphere, the service, and the attention to detail.
A special highlight was our anniversary dinner at the Arabic restaurant, Al Iwan. When the staff member, Erin (I believe), learned we were celebrating, he went above and beyond to make it special. He brought rose petals to decorate our table and even surprised us with a beautiful rose. That thoughtful gesture made the evening truly memorable.
Our overall stay was thoroughly enjoyable. The staff were wonderful — attentive, kind, and professional throughout. Thank you to the Burj Al Arab team for making our celebration so meaningful. Highly recommended for anyone seeking a luxurious and heartfelt experience in Dubai.
10.0 / 10.0
Everything was superb and perfect example of hospitality,
10.0 / 10.0
Awesome.... very tasty ... sumptuous
Nothing as such....all good
10.0 / 10.0
Great service and meet all our expectation.
Your restaurants are great except the prices are little higher .
10.0 / 10.0
Perfection.
10.0 / 10.0
- Fantastic design and luxury!
- Complimentary cologne, perfume, and lotions you can take home.
- luxurious bathrobes.
- mirror on the ceiling above bed.
10.0 / 10.0
Service, treats, cleaning and love the show to their guests
9.0 / 10.0
Iconic building and very luxurious; Hermes toiletries are an example. Location is great
Some of the staff were lacklustre; check in took ages simply because they sit you down and take your passport etc instead of just going to a desk, checking in, job done. Similarly on checkout, the bellboy coming to get the luggage from the room… we needed it straight away as we were immediately leaving but he simply put it in the luggage room despite me saying specifically not to do that. It’s like they have only one way of doing things… then the buggy driver was being overly “matey” with me, obviously trying to get me to give him a tip. It was cringe worthy. All the above are first world problems but when you’re spending £2k a night you don’t expect to have anything whatsoever to complain about.
9.0 / 10.0
Location, staff and pool
Value for the price paid.
10.0 / 10.0
Good location.
No issues .
10.0 / 10.0
Service excellence
Floor butler wasn't great
10.0 / 10.0
Amazing
The pool area is too small
10.0 / 10.0
Everything
Nothing
10.0 / 10.0
The staff and service
FAQs
Is parking included with this resort?
Parking is not specified as an available amenity at Jumeirah Burj Al Arab Dubai. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at Jumeirah Burj Al Arab Dubai. Enjoy the water!
Is Jumeirah Burj Al Arab Dubai pet friendly?
Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Jumeirah Burj Al Arab Dubai?
We found 36 amenities for this rental. This includes business facilities, shuttle available, free shuttle available, concierge services, and free wifi/internet.
