ARCOTEL Velvet Berlin

The location was great, right next to several different kinds of public transit and lots of restaurants options to choose from. Room amenities and services were also up to the mark. The staff was helpful and courteous.

The check-in and check-out process had to be done by us, even when there was staff at the counter - even after an online check-in was completed. This included assigning keys to ourselves which was a little confusing. If we had to check-in ourselves, why would we book a hotel, that is what you expect when you book an Airbnb or similar. Very odd. The room was also noisy during the night, despite being on the top floor. There were some strange sounds during the night time.

Large room, large bed, Tram in front of the door

Booked two rooms, main person on first floor, second person on the fourth floor, not even same floor, with the elevator needing a card to move between the floors. Crowd outside was loud despite closed windows.

Perfect location near metros and trams. A lot of small restaurants nearby.

The key card to the elevator was tricky

When we arrived (10pm) there was no one on reception, no bell or way of finding or alerting anyone. We phoned the number - phone on reception rang but no one appeared. The member of staff who eventually turned up had clearly gone for a long break. No apologies. Very standoffish and clear we were putting him out by turning up. They got the city tax wrong so check out took a long time - a pain as we had a taxi waiting and the original member of staff who charged the city tax was at reception as well as the colleague who was checking us out and not one word of apology, just a purse of the lips and a shrug.