Hotel in Carcassonne
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
About this hotel
Set just a 4-minute walk from the medieval district of Carcassonne, Mercure Carcassonne La Cité offers an outdoor swimming pool in summer and views of the city walls. Free WiFi is provided.
Amenities at Mercure Carcassonne La Cité
Business facilities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Garden
Laundry services
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Ironing facilities
Safe
Childcare services
Toilet with grab rails
Accessible by lift
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Carcassonne
Available Rooms
Ratings and reviews
100% verified reviews8 / 10Excellent·Aug 2026
The staff were very attentive, friendly and proactive, even though some team members were still being trained when we checked in. They made a genuine effort to help and made us feel welcome.
The breakfast was very good, with a great variety of fresh fruit, breads and toppings, French-style sausages, bacon, ham, French cheeses, pastries and Nespresso coffee.
Free parking for hotel guests was another big plus. There is also a free public parking area just a couple of minutes’ walk from the hotel, with easy access, which is a useful alternative if the hotel car park is full.
Overall, the hotel was comfortable and very convenient for visiting Carcassonne.
We had informed the hotel that we expected to arrive before the official check-in time. In the end, we were delayed on the road and arrived quite close to check-in time, but our room still wasn’t ready and we had to wait until around 4 pm to access it.
The biggest disappointment was the room-service dinner. The food came from the hotel’s restaurant, but unfortunately the quality and overall experience didn’t match the price we paid. It felt poor value for money, and if we stayed again, we would definitely choose to have dinner elsewhere.
7 / 10Good·Aug 2026
The location is ideal, there is more than ample safe, secure parking, it's super dog friendly, the staff were welcoming, and the gardens are beautiful.
The waitress for dinner was less than helpful regarding my coeliac (gluten-free) issues. She 'forgot' to ask the chef what I could eat, brought food that 'looked like it didn't have gluten in' and asked 'how bad would it be if I had a bit?'. And she forgot my husband's bread, and his beer... She was very nice, spoke super English, but was a little on another planet. The food, in the end, was delicious.
Didn't like the tiny window in the bedroom.
8 / 10Excellent·Aug 2026
Great location. Short all to the Cité. Good quiet air con. Parking on site which is free.
Breakfast wasn’t worth it. Queues at each section and many items used up e.g. coffee pods, no variety of pastries. Staff rushed off their feet.
Parking spaces are small.
6 / 10Average·Aug 2026
Location and aircon
Gym is a disaster. Breakfast buffet was very poor. Limited parking.
$$$$
Top rated by guests
8.5Excellent
(1,610 Ratings)
"Local to where we wanted to go"
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