Novotel Aix-en-Provence Pont de L'Arc

We had a good stay overall. The staff were very friendly and welcoming, and the room itself was nice and comfortable. We ended up spending most of our time exploring the center of Aix, so unfortunately we didn’t get the chance to fully enjoy all of the hotel facilities. Still, it was a pleasant stay and a good base for visiting the city.

Staffs, restaurant menu and the rooms.

The kids play area needs to be maintained well. Since the hotel is outside the city it would be helpful if they have a little play area for the kids to keep them occupied.

Novotel Pont de l' Arc is an ideal location for car based roaming of Provence and Cote de Azure, as it has been for our family for three decades. It has direct motorway access, easy off street parking, is 10 minutes from the center of Aix and close to a full range of local food and support services. Room, breakfast, pool etc set a standard that is rarely met elsewhere at the same price level.

In short...nothing! For three decades it has provided ideal accommodation and touring access to the wonders of Aix and the whole of Provence and deserves to be classified as a National Treasure in terms of successful Provençale Cultural and Tourism Initiative.

When we travel by car as a family, we often stay at Novotel hotels. They’re conveniently located, and it’s also very practical that they offer electric car charging stations on their premises.

When we travel by car as a family, we often choose to stay at Novotel hotels. We appreciate their convenient locations and the fact that many of them offer electric vehicle charging stations, which is very practical for us. However, this time we experienced a situation that left us with very unpleasant feelings. We booked our stay with half board, which included breakfast and dinner. When we arrived at the restaurant for dinner, we asked the staff what was included in the half-board package. We were clearly told that we could choose one starter, one main course, and one dessert per person from the menu, and that drinks were not included and had to be paid separately. We accepted that, placed our orders accordingly, had our dinner, and paid for the drinks. The next morning, we checked out. A €150 deposit had been taken at check-in, and upon departure, we paid the city tax and were informed that the deposit would be refunded. However, later that evening, I received a message from the reception saying we had to pay an additional €128 for the dinner. I responded, asking why — as we had already paid for half board. We had followed exactly what the staff explained, ordered accordingly, and paid for the extras. It was very upsetting to be told, after checking out, that we now owed more money for a dinner that was supposedly already included. In the end, my €150 deposit was not refunded — meaning I ended up paying €150 instead of €128. This felt dishonest and very disappointing. We had trusted the staff’s explanation, acted in good faith, and now feel like we were unfairly charged. This experience has unfortunately affected our trust in the brand — and we truly hope this is not representative of Novotel’s usual standard of hospitality.