Hôtel Petit Palais

Comfortable room with a beautiful balcony with view to the Mediterranean

Bathroom was a bit small

Amazing staff and hospitality ❤️🙏🙌 the wonderful breakfast and serene pool environment was a welcome refuge from busy Nice. The breakfast staff were truly wonderful and we felt like family and yet their professionalism and service was 5 star. A jazz evening with refreshments all provided was an amazing surprise , we loved it! Our room was beautiful and with air conditioning a cool Retreat for a midday sleep and for nightime rest.

Location very good. Didn’t have breakfast

Several items needed maintainance including shower

Small but clean and well kept. Rooms with a view looked particularly lovely though I did not have one.

While staying at Hôtel Petit Palais, the room phone rang loudly several times at 2 AM waking me up. When I answered it, no one was on the line. As a solo traveler staying in a solo room, this was unsettling, and I was unable to fall back asleep for nearly four hours. I emailed reception to check everything was okay and received no response. When I told the front desk the next morning they apologized and said it happened in another room as well and that they’d call the phone company. However, I effectively lost a night’s rest before my last day in France and there was no gesture of accountability offered. I don’t believe the burden of a disrupted night should fall on the guest, especially when paying to stay at a 4 star hotel. For this reason I can’t recommend the hotel. To be clear, I was not looking for repeat apologies that serve only to let other guests know that the specific issue I experienced was resolved. I was looking for accountability. Again, when a customers pays for a stay and that stay is disrupted, they should be compensated for that disruption. You may have resolved this particular issue, but you did not take accountability for it. What guests will see is that they cannot expect your hotel make things right when they go wrong, and that's the issue here.