Relais & Châteaux Hotel Heritage
Top rated by guests





9.1Outstanding
(353 Ratings)
"Service, ambiance, location perfect for Christmas time!"
Verified guestDon't miss out! Price and availability may change
5-Star Hotel
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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Once built as a private mansion in 1869 and later in the hands of bankers, this magnificent 19th-century classical building has been renovated and converted into the Relais & Châteaux Hotel Heritage.
Business facilities
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Gym
Heating
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Laundry services
Sauna
Accessible Parking
Family friendly
Ironing facilities
Safe
Childcare services
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
9.1Outstanding
(353 Ratings)
"Service, ambiance, location perfect for Christmas time!"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
7.0 / 10.0
Good location
Decor is dated and hotel not nearly luxurious for a RC. Small room.
9.0 / 10.0
The staff were amazing and the hotel is absolutely charming. Every deal has been carefully considered. We wouldn’t stay anywhere else.
10.0 / 10.0
Service, ambiance, location perfect for Christmas time!
10.0 / 10.0
Such a beautiful hotel
10.0 / 10.0
The staff at the hotel were fantastic, attentive, engaging and made you feel very welcome.
7.0 / 10.0
On the positive side, the hotel was very clean, the beds were extremely comfortable, and the location is excellent, right in the heart of the city. Also nice decorations within the festive season. The reception staff were kind and welcoming, which made check-in pleasant.
Considering the hotel’s Relais & Châteaux affiliation and the high room rate, the overall experience did not fully meet expectations. Certain areas of the property feel in need of renovation ( bathrooms particularly) , and the stay lacked the small thoughtful touches one would normally expect at this price point. There were no complimentary amenities in the room, and everything was offered at an additional cost. In comparison, other hotels in a similar price range I have stayed always offered a welcome drink or a small gesture from the house.
Breakfast was another area where the experience could be improved. Although breakfast was not included , we still wanted to order a few items from the menu of our choice. Instead, the offering felt quite rigid, with a set structure that encouraged ordering additional items such as pastries, juice, and coffee. Despite clearly mentioning that I did not want coffee, it was still offered ( probably that was the standard set up for 2 persons, I guess) leading to a breakfast bill of around €70 which felt excessive and poorly explained. On top of that, the service also felt uncomfortable, as the waiter came across as somewhat snobbish and uninterested.
9.0 / 10.0
Very central . Charming hotel with welcoming staff.
Parking available
Noisy air conditioning .
10.0 / 10.0
Everything
Nothing
9.0 / 10.0
Fantastic staff.
Very noisy at night over weekend with local nightclub
10.0 / 10.0
Central location in Brugges. Very high standard from the moment we arrived
Nil
10.0 / 10.0
A beautiful hotel, situated within a few moments walk of the main square. Comfortable rooms with a multitude of little touches that made me feel a welcomed and valued guest.
10.0 / 10.0
Beautiful, location superb
Nothing
10.0 / 10.0
We loved the interior design the most. It was luxurious and welcoming. The bar was beautiful and we wish we had more time to stay and enjoy the facilities more. We will definitely return here.
It was all perfect.
10.0 / 10.0
Beautiful property. Very comfortable room. Nice bar and restaurant. Parking on property. Extremely helpful staff. Excellent location in historic city center.
Light switches hard to figure out.
9.0 / 10.0
Location was perfect for touring Brugge. Small boutique hotel with pretty restaurant and nice intimate bar area. Staff felt overwhelmed on a couple of occasions (possibly understaffed) but they made up for it in service once you got their attention.
Pillows could be more comfortable.
9.0 / 10.0
Well situated
Room a bit small
10.0 / 10.0
Staff was very friendly
Parking price was too high
Breakfast buffet too expensive
10.0 / 10.0
Beautiful place on quiet street, but near main square of town, shops, and restaurants.
Excellent location, accommodating staff, fabulous breakfast, beautiful room.
9.0 / 10.0
Stylish with great staff
10.0 / 10.0
The staff at this hotel was EXCELLENT! The room was beyond comfortable. I am not a late sleeper, but the bed was so comfortable I slept till 10 a.m.! You can not bet the location it is located one block from the main square. This hotel would be perfect if you were attending Brugges Christmas. Definitely will stay here again.
At this point there isn't anything I disliked about this hotel.
9.0 / 10.0
The staff were lovely and the hotel is beautiful. The restaurant itself was a wonderful bonus. Truly, kudos to the chef!!
8.0 / 10.0
Great location and very comfortable accommodations
10.0 / 10.0
This hotel is hands down the best!
The staff goes above and beyond in every task. We were blessed to stay here for our 35th anniversary. We wish we could have stayed longer. It is a couple blocks from the Market Square and there is a bike rental next door, so you may do some sightseeing.
The room is gorgeous and the dining area was so elegant. They offer a turn down service, which I absolutely would encourage, as they put Belgium chocolates on your pillow. Absolutely love the Relais & Chateaux Hotel Heritage in every aspect.
Nothing. They do everything fabulous!
9.0 / 10.0
Great hotel to visit Bruges! The hotel is exceptional, nothing to complain about. Highly recommend to spend a few days in the city. Basically everything is within walking distance. The hotel itself is lovely and has a great atmosphere.
9.0 / 10.0
We were greeted so well on arrival and the service was maintained throughout. Dinner at the Restaurant was excellent. This is a superior property.
The bathroom is a little cramped and the light could be better.
9.0 / 10.0
The staff were amazing. The breakfast delicious. The fruit and chocolates so nice. Very prompt housekeeping.
Loud at night from surrounding places. Minor repairs needed in room - window latch broken, shower handle was stuck, weak water pressure, clock phone chargers would not work
9.0 / 10.0
Everything. Beautiful building, and amazing ambiance.
Nothing
6.0 / 10.0
Unfortunately the air-conditioning didn't work and the door handle feel off in my hand. Carpet in our room could do with a new one.
Spent 3 days and the staff were fantastic 👏 more then helpful just a bit let down with the things I mentioned.
8.0 / 10.0
Location
Staff a bit stiff and inflexible
10.0 / 10.0
Beautiful hotel and stylishly furnished. Staff very welcoming and friendly .
Very comfortable room . Breakfast was amazing , served in the beautiful dining room the service was impeccable, nothing was too much trouble for the staff serving us . Thank you for a wonderful stay , we look forward to staying again in the future .
10.0 / 10.0
A simply stunning hotel. Amazing location. Great staff. Exquisite.
Having to leave. Will stay for longer next time.
8.0 / 10.0
Cozy atmosphere at a convenient location to Brugge market square, restaurants, museums and touring.
Hotel staff and facilities are first class.
9.0 / 10.0
The Breakfast was exceptional and the Poached Eggs (House speciality) were gorgeous. The staff couldn't have been more helpful and were brilliant throughout our stay.
Nothing
10.0 / 10.0
I would say - this is the best hotel in Brugge.
-
7.0 / 10.0
The staff on reception were very friendly and helpful.
The hotel to be frank needs some updating as the bathrooms and rooms are a bit tired. Also the beds are uncomfortable and could do with changing altogether. The air conditioning is very weak and though the staff were good enough to place a fan in the room it’s not something you expect from a hotel with a high star rating. The location while central and convenient also has one drawback - groups of drunks screaming all night at the weekend. On the Friday we headed back drunks were screaming and yelling outside all night, even when we were getting in the taxi to go to the airport at five AM. I know it’s something the hotel can do little about but it might be a good idea to install sound proof windows if they were able to in a future upgrade.
9.0 / 10.0
Excellent staff, well informed and very accomodating
Having to miss breakfast on 2nd morning due to early flight
9.0 / 10.0
This is a fabulous hotel. The location is perfect and the building well cared for. Our room was large and spacious with all the extras. staff were very helpful and friendly
10.0 / 10.0
fabulous location super friendly staff and very comfortable bed. great breakfast as well.
my only criticism is you had to be in the shower to turn it on. the first time it had been left on freezing cold the next morning it has been left on boiling hot. obviously left like this after cleaning the room
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Relais & Châteaux Hotel Heritage. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Relais & Châteaux Hotel Heritage pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Relais & Châteaux Hotel Heritage?
We found 29 amenities for this rental. This includes business facilities, airport transportation available, shuttle available, concierge services, and free wifi/internet.
