The Toren Amsterdam, by The Pavilions

Location, sumptuous vibe!

Nothing

Beautiful boutique hotel with luxurious rooms and bar, very helpful and welcoming staff and great cocktails!! Breakfast was lovely and you could choose whatever you wanted. We will definitely go back, we were only there for a long weekend but the location is perfect for seeing everything. Need more time!!

Nothing - all good

Excellent location. The staff was incredibly friendly and helpful at all times.

The room was this new “open plan” bedroom that hotels are doing where there is no separation between the bathroom and the room so in order to walk into the room you walk through the bath and sinks. Terrible layout. It’s a lot of money to pay to not have full privacy while brushing your teeth. Even if you’re going just with your partner, it’s uncomfortable.

Loved the location. Breakfast was excellent. Room service from the related restaurant was good. Tub in the room was fantastic, and cleaning was very good. The room is small, but it was comfortable. Service from the bar/ room service was very responsive.

Room service and breakfast are not available before 7am, which meant we had to do something else for several early days, including our final travel day, despite having already paid for breakfasts. The room is small, and the carpet and some surfaces had significant stains and signs of wear. Mini bar had no snacks or alcohol. Noisy neighbors above us were active from 12:30am - 2:30am every night, greatly disturbing our sleep. My spouse bought foam earplugs partway through the stay, and we greatly recommend coming prepared, because it's an old building with no sound insulation. Laundry was unavailable on the weekend, which required us to purchase new clothes, after 2 nearby laundromats were completely booked up and unattended. Service from the front desk generally resulted in our fending for ourselves. I had ice packs required to keep insulin cold for my return flight, and with no freezer in the room, requested the front desk to freeze them for me, but they stored them at room temperature in the basement instead, and I had to leave them behind, since the TSA requires them to be frozen solid. The cost was for a 4-star hotel, but it was more of a 3-star experience.