Melheim Resort & Spa Haputale - An Infinite Escape into the Paradise

Sehr schön gelegen, wunderschöne Aussicht, sehr nettes Personal

amazing scenery great food and friendly staff

nothing

Lovely room. Lovely location. Lovely food. Lovely staff. Lovely

Beautiful location and views. Peaceful stay.

Upon check in, the staff had allocated me the wrong rooms. I had booked three mountain view rooms and instead was given two forest views (a downgrade) and one mountain view. Upon brining it up the staff insisted that I go with these rooms but pay the price of three mountain view rooms. After a lot of backs and fourths I was finally given the rooms I had booked and paid for, only in seperate areas to each other. Since I had booked weeks in advance I expected our rooms to be at least allocated together as we were travelling with babies. Upon checking out the staff got my name wrong and was billing me someone else’s amount, which was three times the amount I was supposed to pay. I had shared my room number but they still got it wrong. Had I not checked the bill vigilantly I would have paid three times the amount I should have.