Hampden Apartments - The Charles

Large well kept apartment. Lots of room for everyone with modern appliances. Comfortable beds. Great position close to Windsor castle

Toaster didn’t work

Great location within walking distance of the town centre. Very spacious and clean. Have stayed here twice now - would recommend.

Could do with some little extras like a welcome pack in the kitchen with milk etc. Also would be nice to have a coffee machine. The wine glasses could do with being re-stocked and some plumper pillows would make sleeping a little more comfortable.

Conveniently located for what we were there to do

Nothing

Great location, big bedrooms, 2 bathrooms (1 is en-suite). You definitely go wow when you walk in, as it’s just so spacious. Nice wooden floor in part of the flat. En suite looked newly done up, and everything worked. Free parking is available - and they were happy for two cars to be parked. Good information on how to access flat via lock box etc.

No info pack! So had no idea how anything worked, had to experiment and google. Luckily it wasn’t cold, as had absolutely no idea how to adjust the heating, if it’s even possible to. Main bathroom toilet flush button was broken, and the flush mechanism was running constantly. We took off the cistern lid, so managed. Only half of the living area lights seemed to work, so it was quite dimly lit in the evenings. Main bedroom bed slats had some fallen/missing, we were able to put some back so it was useable, but it was a bit odd. Smaller bedroom window doesn’t open at all, would be grim in the summer. Spa bath doesn’t work. No coffee machine (did have a cafetière). Uncomfortable sofa and chairs, still have backache. Toaster didn’t really work properly. Carpets in bedrooms were really stained, as was the main staircase carpet in the building. Beige, who does beige carpets in a heavy wear area! I did text some of this to the managers through booking.com messages, but have yet to have a response. (Weeks later). I didn’t phone the emergency number as nothing was an actual emergency. But a response would have been nice. Overall, the place looks good on first arriving, but all the problems made it a lot less appealing. It was expensive, so I did expect better. Don’t think we would return unless we knew things had improved.