Spacious 3 bedroom condo! Close to the Parkway and shows!

My family rented this condo for Christmas vacation. 6 adults, 5 kids, 2 small dogs. It was very spacious, absolutely the cleanest rental we've ever stayed in. Immaculate, spacious, beautiful. However there were a few quirks and one big issue that would prevent us from renting it again. The electronic code box batteries died, not even upset about that one, it happens, I called the service number and maintenance was quick to come out. So customer service was great. They also called us a few days before Christmas to ask about kids and made them all little goody bags. These small acts mean a lot to kids. Two of the bedrooms had breakers and gfci outlets that kept tripping for seemingly no reason. Took us a while to find the gfci. The ceilings are paper thin and every time the upstairs people moved it basically radiated the sound downstairs. Gas logs didn't work. Water in the kitchen was froze all weekend so we had no water in the kitchen sink or dishwasher. I could maybe overlook this one because it was so cold that weekend, wind chills in the negative, but at the same time when you're paying over $600 a night I guess I would expect everything to be better insulated. We had tons of dishes from Christmas dinner for 13 people and had to wash them in the bathroom sinks. Now for the big one. The main exterior door opens directly into the bunk room. One could assume kids will be in the bunk room. That's the case for us. Well the only lock on that door is the electronic code lock. No inside locks like a slide lock or deadbolt. Nothing to keep small kids from leaving and nothing to keep the door from being opened by just anyone with the code. Maintenance had to come out early Sat morning and I was not comfortable with someone having the code to walk right in while my kids were sleeping. No shade to the staff but we all know what recently happened with a delivery driver and so you just never know. So I didn't even feel comfortable letting the kids sleep in that room which made it useless. No point renting a 4 bedroom condo if one room isn't usable. I don't understand how this has been overlooked, the back door onto the patio even had a slide lock. On the subject of the bunk room there was also an adjoining door in this room to the unit beside this one, again no deadbolt or slide lock. If not for the issue with the bunk room door I would most definitely rent here again. Beds were comfortable, nice blankets. Plenty of towels. Great customer service.

Plumbing was stopped up when we arrived, fireplace not working, maintenance unclogged toilets, but it over flowed with waste later that night. We had to buy cleaning supplies to clean. Issue resolved the next day asked to change rooms twice but they refused saying they didn't have anything but didn't offer to try to find us another resort. Advertisement said indoor pool, but when we wanted to use it it was not operational because a tree had fallen in it, but they still had it advertised. Final straw was waking up to bug bites all over my body. Spent 2 hours waiting to see Dr paid 38.00 co pay and got a steroid shot for bed bug bites. Sent the report from the Dr to the management, he said there was no way to tell if they were bed bugs despite the DOCTOR'S report, and I was the only one to have them and the only one sleeping in the bed and it was only 20-30 degrees not a climate for outdoor bugs to live. They said Orkin didn't see any bed bugs but it has been 3 days and they still haven't sent me the Orkin report. The manager never contacted me until I went to the office upon check out and asked to speak to him. He said he needed to talk to the owner before resolving the issue and that they probably won't agree to a full refund. I am itching like crazy and had to throw out my luggage out and wash clothes 3 times and leave un washables outside to keep the bed bugs from traveling to my house. I have asked for the report 3 or 4 times now and not getting a response. I told the manager I would hold off on my review to give them time to resolve the issue, but 3 days later it still hasn't been resolved. My husband passed away in Sept and this was supposed to be a little joy in the midst of our greif and all this has done was add stress to our Christmas. They advertise being a Christian company, but their actions show otherwise. I will be contacting the better business bureau as well.

Fun Vacation for our family's reunion. We will stay here again. Great property less than 2 miles from Dollywood. We rental both 12E and 12F. The condos are setup the same with four rooms and 3 bathrooms each. The customer service was great, a table broke during the week and the handyman was there in the morning. We needed the trash picked up mid-week; just called the resort number and it was gone the next day. While the condos were not elegant they were clean, everything worked, and bedroom configuration worked for our reunion. Getting the two condos allowed us to spread out a little more, plus gave us two hot tubs, so the young people had their own. The two condos, 12E and 12F are located downstairs in a walkout configuration. This is both great and a slight challenge. Great in that the hot tubs and porches are located on the backside of the building, which is the shadier side of the building, this cooler and much quieter. The slight challenge are the entrances to the condos, from the parking lot, are through the rooms with the 2 sets of bunk beds. There is a sidewalk around to the porches in the back, but there is no key to the door in the back. So if you have small kids sleeping in the bunkbeds and you have older folks staying out late, you just need to do a little prior playing to leave the porch door unlock so they will not come through the bunkroom after the kids go to bed. Overall it was a great family reunion and 60th birthday party vacation. The close location to Dollywood, the amount of parking, the friendly customer service, the cleanliness; all make up for the keypad entrance being in the bunkbed room.

We would definitely stay here again. With our large family it fit the bill perfectly and still had room for more. Great location regarding Dollywood.

Other than the bed bugs the location was great. The cabin was adjacent to Dollywood.

We were in town for the rocky top tournament for my son and his team. Spacious, clean cabin. They even approved us to stay for a late check out which was unexpected as our game time changed so we appreciated that!

We enjoyed our stay. The beds weren’t that comfortable. It a great location rite across the street from Dollywood. It’s not on the main strip but a hop skip and jump from everything.

* * * PLEASE READ! U WILL WANT TO READ THIS PLEASE READ!!!!! * * * * * * This is a beautiful property with a beautiful view. It's also In a great location. I traveled 8hrs to get to TN with a group of 13. First day/night was great. Second day we had a blast at the water park....came back to our rental and FOUND A BED BUG ON OUR BED. Everyone with us freaked out. We called the 24hr number immediately. They sent out the orkin man who confirmed the bug we found was actually a bed bug. We started talking to the people around us in the same building who confirmed they also had bed bugs. That left us with no choice to leave. They offered us a refund for 3 of the 4 nights. And told me I had to wait 7 days for a refund. Vrbo will not refund me my money for the booking fees because I didn't get a refund for all 4 days. I had to spend a whole day of vacation washing my clothes and cleaning our cars not to mention the extra $200 we had to spend to do it. I'm out $400 in groceries due to us moving to a smaller room with no refrigerator. It was a holiday weekend and hard to find a room big enough for 13. They offered no help no compensation no apologies.. I'm still waiting on my refund.. and according to other reviews in the BBB I WILL PROBABLY NEVER GET IT. This is real. This happened to my family. Don't let it happen to yours. BED BUGS BEWARE!!

We had a group of 10 ladies stay at this property for a bachelorette weekend. It was perfect for our group! We were able to make the sleeping arrangements work great for us. We had plenty of room to spread out so we never felt like we were right on top of each other. The kitchen was well equipped for us to make late night snacks and a great breakfast. We did notice quite a bit of mildew on all 3 shower curtains. And some obvious water damage on the floor of the master bath. (This could be alleviated by replacing the shower head to one that doesn't spray All Over!) But overall the condo is great! As others have mentioned, you can hear your neighbors. My take on this is, if you stay there please keep it down, don't slam doors and stop your kids from running constantly when there are people below them! EdenCrest Vacations makes everything very easy for check in and check out. They even called during our stay to make sure that everything was going well. I had let them know that the hot tub was cool and we couldn't figure out how to make it hot. Within minutes they had text me instructions on how to take it out of sleep mode. All in all, a great place to stay and I would definitely stay there again!

12F is falsely advertised there isn’t a bunk bed in each room as it shows kitchen tables different the setup of the unit is different! Check in was supposed to be at 4 and we didn’t get in until almost 5. Every bathroom was covered with mold on baseboards and shower curtains, couches are all stained up & the ceiling is extremely water damaged. There was also a very disgusting smell every morning outside of backed up sewage or septic system overflow. Hot tub was very nice they accommodated us very well by cleaning it each day of our stay but that’s really the only bright side of our stay..

Easy access to attractions in pigeon forge area .

It was great

Our family rented this condo for a few days and it suited our needs perfectly. The exterior of the condos are not optimal, but the inside was clean and had plenty of room for us. We were glad our porch faced opposite the parking lot because there were trash cans right by the parking lot that had an overwhelming odor and a couple of units had their hot tubs right by the garbage. But ours was great! Our hot tub wasn't heating for us but someone came pretty quickly and fixed the problem! The fireplace also wasn't working but we decided we didn't need it. The unit is close to Gatlinburg, Pigeon Forge, and Sevierville. Would recommend.

The property is in a great location! We booked thinking this was a main floor walkin unit, it is a basement level you have to walk down stairs, it is a walk out on the back side with the hottub and easier steps to manage for elderly, but no keypad to enter on the back side. If you have small children it is a very steep slope down the back with no fence or railing to prevent a tumble. They need to provide a pool net for the hot tub to remove hair and bugs from previous tenants. There is no fire door separating units. It is not sound proof, you could hear the people above you and beside you partying all night. This is a wood built structure not concrete so it allows noise to travel. You can smell what your neighbor is cooking and or smoking in your unit. There was tv in every room except the bunk room. The carpet needs replaced due to stains. The blinds on the entry door are broken. There is mold/mildew/water damage next to the shower in one of the king bathrooms. The hot water is ran to the toilet in the other king room and will burn your butt. The entry way smells of mildew/mold. The shower curtains could be updated. It needs a thorough dusting. The beds were comfy and there was plenty of room to spread out. We had to reach out a few times to management and they were great and timely with a response. The wifi is spotty and cell reception is difficult, if your planning on doing any work, I wouldn't plan on it. I guess in short you get what you pay for. For the price we paid it was decent, but for what I'm used too and expected it was not my norm. I would not stay again but just for the simple fact I went for rest and relaxation and the neighbors we had made that impossible, which is not any fault of the management. If you like to party this is the place for you. Also, the community pool is cold, very cold in early August. Love the mountains and enjoyed the trip. Some soundproofing and updating and this would be a great place.

The air conditioner was not working, the power was out in some parts of the house, and the noice from neighbors up above us was horrible. Children were running and furniture was being dragged across the floor starting at 8am and throughout the day and late at night even though the noice ordinance was in place for 10pm. Had to call daily to complain.

The way these units are set up is not great. The people on top of us ran and jumped and slide tables or chairs all day and night. Couldn't get sleep due to hearing it all night. Sound proof your floors. Then our tv didnt work and the lock on the door was broken. Couldn't keep my 3 year old in the room cause the chain didnt work

We had plenty of space for everyone. Nice and quite location away from the hustle and bustle of the main strip. Would definitely stay here again.

Me and my family did not enjoy our stay at Eden vacation rentals they had mice, spiders in couch bed and they had roaches our stay was terrible for those particular reasons!...... It was no accommodations made for r inconvenieces .....we couldn't hardly sleep after the mice, spiders, and the roaches .

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We chose to do our Student Ministry Fall Retreat at Smokey Mountain Retreat this year. I seriously cannot recommend this place enough. They helped me with everything I needed to make this weekend happen. Seriously, I cannot tell you how many times I called because I had a question I had forgotten to ask both before the stay and during the stay. Every time I called they were so helpful. The cabins and the Conference Center are both incredible. Do yourself a favor if your in Student Ministry and doing a weekend retreat, give Edencrest your business. Also if you are just looking for a weekend stay in Pigeon Forge the place is gorgeous and has plenty of thing to do both on sight, and within a couple minutes drive

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Nice location & very peaceful place

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: great location but very outdated and mold on wallpaper in bathrooms. the code to the door was incorrect for our door and the neighbors as well completely wrong. they emailed a 4 4 digit code and the real code after calling was a totally different code with 6 numbers. Glad they answered the phone so late and we got in.

Rating Details: The property manager was somewhat unhelpful. The vacation rental was clean. I was happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We were supposed to stay in the same condos we had stayed in before but there was a pipe leak, so we were moved. The move was to smaller condo units which wasn't as comfortable as the ones that sleep 18. It would have been nice to have received a price deduction for staying in smaller condos with not as much sleeping space.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The units were very nice... we were able to get in early and were very pleased with accommodations. We had a group of 31 comprised primarily of teens, attending a youth conference

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: It was a very pleasurable visit.

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The place was clean, quiet, roomy. Everything worked well except the hand mixer. The pool was nice, but it took us a while to find. The last 2 days there was a group on the upper level from us that where very noisy. No view if you do not want to be going steep roads.

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had 4 children under the age of 3. You could hear all the footsteps above and people talking/singing outside the doors until early in the morning. Then, the last night, someone in the building set the fire alarm off around midnight and woke the kids up once again. Great place. Clean. Lots of room and beds; however, more for teenagers/adults or those who don't care about all the noise. We also left our iPad and has since to be found. Everytime we call everyone is very friendly about it but we never hear back like they say they will so we assume it's lost for good. There aren't any TVs in the room either. The one TV in the living room is an old box TV. We keep a TV on at night as white noise and that might have helped drown out some of the noise we heard outside but that wasn't an option since there weren't any in the rooms. But, like I said, it was a nice place, good price, and the location was perfect!

Rating Details: The property manager was more than helpful. The vacation rental was clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: nice for a family

Rating Details: The property manager was adequately helpful. The vacation rental was somewhat dirty. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Overall it was a good place. Lots of room and beds, not far from all the attractions and some of the furniture was really nice. Really need to replace the carpet, refrigerator and faucet in kitchen. Noisy bed frame in one of the rooms need to be replaced and please finish installing all the tv's. We only had one tv the 1st night and two for the whole weekend. We spent a lot of time out so coming back to a spacious place was nice. It seems like these places are never as clean as they should be. We always grab a bottle of 409 and Cleaning wipes to clean the surfaces in all rooms.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Over all the room was a nice size and accommodated us very well. It was very clean and set up in an efficient manor. But on the downside it was not what we expected to see from prior review of pictures. The room had carpet floors, not hardwood, and the carpet had large water stains from prior celling leaks, which had contributed to large amounts of mold on the base boards.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We spent 3 nights in this condo and were very pleased. There was plenty of room for everyone and we all had a great time.

Rating Details: The property manager was somewhat unhelpful. The vacation rental was very dirty. I was somewhat unhappy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We were not pleased with the property at all. It wasn't throughly cleaned and we were up until 1am cleaning until housekeeping came the next day to clean but there was no need. Well even when they arrived they weren't up to par and they didnt have the proper cleaning maerials to even clean. The location was ok being that we were near Dollywood but as far as condo it was terrible. I recommend the place needs to be renovated and pest control is truly a must. The carpet needs to be redone and better furniture needs to placed inside and the wifi was spotty. This was a lesson learned and my family wasn't happy. I believe our money should have been refunded because this was not considered a home away from home.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The description of the property was great. The condo was in great condition. My family enjoyed the pool. Only suggestion I would make would be to add a large cookie sheet and few grilling utensils otherwise everything was great. Location was good a short drive to everything, we even drove up to Gatlinburg for a day. We really enjoy Wonderworks and all the shopping.