Sleeps 14, hot tub, close to Dollywood!

We had everything we needed. We were informed on our way that the hot tub didn’t work and offered a different chalet in which we declined. We didn’t have time for the hot tub anyway so not a big deal. Maintenance was awesome!!!! The refrigerator had an issue when we got there but maintenance came right over explained all of it and took care of it. The oven didn’t heat up as it should have but was fixed the next morning. These seem like big issues but honestly we were out and about every day all day so were not a big deal for us. Bedrooms were large. The only issue we had was the side bedroom with bunk room attached. It was right next to the unit next to us and you could hear everything. We had two kids in the bunk room and one night they had difficulty falling asleep. Luckily for us, they were only there two nights. Overall, had a pretty good stay.

Family friendly, location

We came to Tennessee with my family and my son's family and his dog. I brought my two very small dogs and everybody loved this place. I was afraid that because they accepted pets that it would smell like urine but it did not. They have taken very good care of the property. I rented a cage for the dog so I didn't have to drive with mine and it was there when I arrived at the condo. I also rented a pack and play and it was there at the condo when I arrived.

The check-in process went really smooth. We were able to get in right away. The condo was very clean and nice. This condo was advertised with a pool. The pool was not available the whole time we were there. It was very cloudy and we were not allowed to swim in it. The maintenance man had told us they knew about this for two weeks before our stay. We were never contacted to let us know this. My two autistic grandsons came on vacation with us, and we really looked forward to them being able to be occupied in the pool. The Internet never worked, and we were told that it came with working Internet which was not true. We could never get the Internet to work. It also advertises that there's a fire pit and also a volleyball net but that is a drive away I contacted the people that were taking care of the condo and was told they would let the owners know. The owners never contacted us. We were asking to have a refund for some of the stay because the false advertisement of the pool and the Internet. I feel we should get a discount on our trip since two of the things that were advertised were not available. Had we have known that there wasn't an available pool the whole stay, and there wasn't Internet available. We never would've chose this condo. It was very hard keeping my two grandsons occupied without the pool that was advertised. I don't think it's right that the owners never contacted us and that we never got a refund of any kind.