Apartment in Napili-Honokowai, HI
Reasons to book
About this apartment rental
Amenities at Makani Sands #310 Spacious Corner 3brm Ocean Front
Map of Napili-Honokowai, HI
Ratings and reviews
We paid for a late fee that meant we could stay in the condo until 9:00 pm on our checkout day, due to a late night flight off the island. I had checked with the management, as I noted the late check out fee on our statement, but it said we were still checking out at 11:00am. I emailed the management of Makani Sands and was assured we could stay in the condo until 9:00 pm on our check out day. A family member went to the front desk around 10:00 AM to find out where we needed to leave our door keys as the office would be closed by the time we left. “Debbie” at the front desk asked what unit the family member was in. The family member told Debbie we were leaving around 6:30 PM. Debbie rather rudely yield the family member we needed to leave “now” and the new renters were standing right there and pointed at some other guests. I went and spoke to Debbie and she reviewed statements I had and emails that had been sent. She said “yes you’re right” and never apologized for the way she spoke to the other family member. She did say it would be too late for the cleaning crew to clean if we didn’t leave until 6:30 pm. We stayed in the condo as planned and around 4:30-5:00 pm 2 women walked right into our condo without knocking. They claimed they were renting the condo and were expecting to be in later that day. They claimed management had told them something needed to be repaired in the condo so they couldn’t get in until later after check in time which was at 3:00 PM.
I would recommend this property, but not unit 310.
