Hanchey Bamboo Resort

Beautiful place to relax, peaceful and quiet. Loved the bamboo hut and the pool to refresh. Lovely staff, they organised a tuk tuk driver (called Gecko) who was awesome!! He showed us the countryside and how locals live. He speaks good English. Good food.

Bed was a bit hard if you're not used to it.

It was in the countryside so nice and peaceful. Staff were good. Food was OK. The bungalow were basic but clean and very nice.

Swimming pool could have been cleaned. It was full of leaves.

Location was great, out in the countryside, very peaceful. Staff all very helpful. Chalets were comfortable and rustic. Food very good

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This stay was unfortunately disappointing, especially considering the great potential of the place. The accommodation feels worn, but many issues are not about finances — they are about staff attitude and management. The resort presents itself as a social enterprise focused on training disadvantaged students, which is a great idea. However, in practice, the standards and guidance seem inconsistent. Ironically, the local maintenance worker showed the most professional attitude and spoke excellent English, even better than some staff at reception or in the restaurant. The food itself is very well prepared, but the dining experience suffers due to inattentive service. There were moments when several tables were waiting to order or had empty glasses while staff appeared distracted. Because of the positive mission behind the project, guests are naturally more forgiving. However, when basic care and initiative are missing, it becomes difficult to remain understanding. The swimming pool was another example — fallen leaves and debris were left in the pool for days, despite this being a very simple task. This was my sixth visit to Cambodia, and while I truly wanted to like this place, the lack of engagement from the staff made it a disappointment. With better management and attitude, this resort could be something truly special.