Waldhotel by Bürgenstock
Top rated by guests





9.4Outstanding
(530 Ratings)
"Everything about the Waldhotel was exceptional. The facilities are modern, peaceful, and beautifully designed, offering a perfect blend of comfort and nature. The staff were truly outstanding—friendly..."
Verified guestDon't miss out! Price and availability may change
5-Star Hotel
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Located 1476 feet above Lake Lucerne on the Bürgenberg mountain, in the Bürgenstock Resort, the Waldhotel by Bürgenstock was designed by star architect Matteo Thun and features the Waldhotel Spa and Verbena Restaurant with its own bar on site.
Business facilities
Shuttle available
Golf course (within 2 mi)
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Laundry services
Sauna
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Ironing facilities
Safe
Childcare services
Toilet with grab rails
Accessible by lift
Key access
Key card access
Contactless check-in/out
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
$$$$
Top rated by guests
9.4Outstanding
(530 Ratings)
"Everything about the Waldhotel was exceptional. The facilities are modern, peaceful, and beautifully designed, offering a perfect blend of comfort and nature. The staff were truly outstanding—friendly..."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
4.0 / 10.0
Location was great and staff were very attentive.
Strange smell in the corridors and in the first room that I stayed in. I asked to move rooms which happened quickly but the smell remained in the second room too.
Restaurant (Spices) was not great either. It had a canteen feel to it.
10.0 / 10.0
Everything about the Waldhotel was exceptional. The facilities are modern, peaceful, and beautifully designed, offering a perfect blend of comfort and nature. The staff were truly outstanding—friendly, helpful, and always going above and beyond to make the stay memorable. Their professionalism and kindness made the experience even more special.
Honestly, nothing. Every part of my stay exceeded expectations.
9.0 / 10.0
Everything was amazing
Nothing
4.0 / 10.0
Location.
Room had an annoying fragrance and was always too hot. We received no info about the spa at check in. The prepaid dinners were terrible.
3.0 / 10.0
Stunning location. Julius in guest relations. All of the breakfast staff. Spa unreal.
Check in experience was like checking into a premier inn. No help with bags, lack of directions and it felt like we were causing the hotel an inconvenience.
9.0 / 10.0
Breakfast was great, everything was spotless, loads of different drinks in the mini bar. Waldhotel spa was lovely and quiet. Views are amazing , all the furnishings were clean and modern and didn’t look tired at all. Staff were friendly and especially attentive in the verbena restaurant.
This is me being super critical- there were a lot of flys about , in the restaurant, lobby, bar etc… A hot chocolate I had, I don’t think had seen any cocoa or chocolate. It would have been great to have fresh milk in the mini bar instead of little uht type packets. One night I think the goats near by were making so much noise with the bells around their necks, which was a nice sound to hear in the day but not when trying to sleep.
9.0 / 10.0
I stayed for two nights at the Burgenstock but was offered to stay 1 night at the Waldhotel, and second night at the Heritage/Palace Hotel property for a supplement payment, given the property had the access to the Alpine Spa [including the Infinity pool], whereas Waldhotel did not have the access to the same. Hence, I decided to opt for the same. The Waldhotel room was overlooking the mountains with some cottages with cows, with a very serene and green environment. Whereas the Heritage room was out of the world, as properly classified as 'A room with a view' of Lake Lucerne, and the mountains. It was very picturesque. I enjoyed every minute of being in the Alpine Spa (separate access to it costs circa CHF 215), including the Inifinity Pool, Indoor temperature controlled swimming pool, Spa area [particularly the Green Tea Steam Room / Menthol Steam].
The cost of the property per night is high. While the property is amazing, I would still say, it's fair to good value, given the cost is over CHF 1000 per night.
10.0 / 10.0
There were three hotel buildings, we booked in the waldhotel. I found it the best ! It is not facing the lake although but it is spacious and smells nice and very quite!
10.0 / 10.0
The location is beautiful , the facilities are excellent and the staff superb . The staff goes out of the way to make your stay very enjoyable . We particularly appreciated the services and warmth of restaurant manager of Verbena restaurant and Scangar at Spices , who went out of the way to explain to us about the food and the history of Burgestock .
the check out was a bit slow specially at 12 noon ,lots of people queuing up to depart.
10.0 / 10.0
Beautiful!!
-
10.0 / 10.0
The location and panorama are exceptional! Lake Lucerne is our favourite destination every time we have a birthday celebration. All staffs are professional, helpful and friendly. My husband got Birthday presents from Waldhotel and we were lucky that on my husband's birthday, no-one was in the Sauna and the pool. So we had kinda ''private'' Pool and Sauna :D Our birthday dinner at Verbena was also fantastic. The chocolate cake that I arranged with Guest Team Experience was super delicious!
Nothing. Everything was exceptional :)
4.0 / 10.0
we need to pay 40 ero for 1 day parking !!!! and the parking was empty!!!!
the spa was close at 19:00 evry day !!
10.0 / 10.0
Amazing location, amazing food, amazing staff, beautiful scenery, beautiful accommodations. Exceeded all of my expectations.
nothing
10.0 / 10.0
This is like a dream place. An experience you would hardly forget! The location is dreamy, my room was facing the hills with cowbells ringing all day. Breakfast are exquisite, whatever you like will be served within a minute. Service everywhere in the resort is amazing, stuff is the friendliest and the most entertaining for the ones who travel alone too. You can enjoy several different restaurants with great cuisine and views. Spa in the Waldhotel is perfect, clean and quiet, not many visitors during a low season (i was basically alone there all the time). You can also enjoy some attractions around or visit Luzern by boat fastly.
There is nothing i could possible mention.
10.0 / 10.0
The Spa facilities were first class, I just wish we were there longer to enjoy it.
I genuinely cannot think of anything to complain about.
10.0 / 10.0
The room was so spacious with a cute little garden. The view to the alpine mountain was amazing.
It was quiet, close to the nature, the lake view amazing. I even liked the smell of the cows. And the Spa was so good.
I’ll come back for sure.
8.0 / 10.0
Excellent location and access to other facilities in the area with an easy walk to the other hotels and restaurants
No a la carte during breakfast, you could not order eggs benedict, pancakes, waffles, french toast, etc. Only basics fried egg or omlett. Felt more like a business hotel.
10.0 / 10.0
Everything. Amazing service, rooms and facilities. the view is insane!!
nothing
10.0 / 10.0
very thing staff , services , facilities
10.0 / 10.0
wooow
I couldn’t find anything to highlight it
10.0 / 10.0
from booking.Com
nil
9.0 / 10.0
view. service. Restaurants
road to the hotel is difficult
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Waldhotel by Bürgenstock. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Waldhotel by Bürgenstock. Enjoy the water!
Is Waldhotel by Bürgenstock pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Waldhotel by Bürgenstock?
We found 37 amenities for this rental. This includes business facilities, shuttle available, golf course (within 2 mi), concierge services, and free wifi/internet.
