Parque Santiago I 242 by Tenerife Rental & Sales

We booked the apartment at short notice after our original apartment in a different location was double booked. Tenerife Rental and Sales were very professional and getting us into the apartment went very smoothly. The apartment was spotless and very spacious and in a great location overlooking the beautiful pool. We were very pleased with everything and would definitely stay there again.

There was nothing to dislike 😊

Great location, apartment very comfortable

Very spacious and well located apartment.

The front door 🚪 would benefit from a new lock.

Location was good, a good sized apartment.

I had a bit of a nightmare with this property in the build up to the holiday. I sent across all passport details as requested, only to be met with an email saying none of the people met the minimum age of 21 for check in. Thinking I had made an error, I frantically went back through all the policies to see if I could find it, but with no joy. I questioned this and was just rudely told to comply. I again politely asked where I had missed the info so I could see it, and they sent me a screenshot of a different booking provider. This policy was not shown in Booking.com, but then whilst I was on the page they updated it and made out it was there all along (I know this because a message flashed up whilst I was on the page saying the info was now out of date). Rather than just own it, apologise and try to help me, all I got from that point onwards was attitude, short and stroppy one word answers and told I now had to pay double the security deposit. Obviously I had no choice - in one email I was simply told “it makes no difference, you have to comply”. So for the week the boys were under threat of losing €400 if they didn’t follow the house rules (one of which is that you can’t even put your towel on the balcony railing). The apartment itself serves a purpose, and the location was perfect for what the group needed, but if you are looking for any level of customer service, this is not the place to stay. There will no doubt be a snide comment made in return (as with most negative reviews of this place), but take it from someone who has stayed in over 50 properties with Booking.com, these are possibly the most unfriendly hosts I’ve ever encountered. Could have avoided a lot of stress if they’d just admitted their mistake from the start and been a bit friendlier. Thankfully the boys are a great bunch and followed the house rules to the letter and didn’t get stung with this double charge.