Holiday Inn Express & Suites Dallas Frisco NW Toyota Stdm by IHG

Very clean

Very few breakfast items and no coffee maker in the room..

I liked everything except the staff

The front desk staff was not very courteous when asking for identification. I had to go back to my car twice because of how the situation was handled. While I was waiting, the man in front of me was told that his reservation would not be ready until 9:00 p.m., which meant he had to wait about three more hours. The lady behind me was asked to bring her husband to prove that the credit card was his. Later, when I went to breakfast with my family, I was asked in front of everyone what my room number was while the employee checked it off on a sheet of paper. I did not notice anyone else being asked that question. It made me feel singled out and uncomfortable.

The location was great access to stores, restaurants, and easy access to highway. The staff was friendly, kind and helpful. Definitely a place to return. Rooms were very comfy and clean.

The only downfall was the breakfast in the morning. The food was cold even in the food warmers. Bacon was burnt and hard to eat. The guy putting out food wasn't pleasant either.

Great location near the tollway. Clean and staff was friendly