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About this resort
Located on the western crescent of the man-made island, Palm Jumeirah, Raffles The Palm features a 500-yard private white sand beach, an outdoor swimming pool offering views of the city, and 4 culinary experiences.
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Located on the western crescent of the man-made island, Palm Jumeirah, Raffles The Palm features a 500-yard private white sand beach, an outdoor swimming pool offering views of the city, and 4 culinary experiences.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Beachfront or waterfront
Gym or Fitness Center
Garden
Family friendly
Free parking
Things to know
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Booking.com
Ratings and reviews
9.0 / 10.0
Outstanding(2,251 Ratings)
100% verified reviews
10.0 / 10.0
Very pleased with the whole hotel
very good selection
all good
5.0 / 10.0
Decent Stay, But Not Worth the Price
- Spacious room.
- Great buffet for breakfast, lunch and dinner.
- unpacking service provided by the butler.
- great spa facilities and indoor pool.
- Bed is uncomfortable. Mattress was depressed due to usage.
- Very slow room service. I had to chase them to clean my room in my first two days.
- Butler is basically like calling reception and asking for help in any hotel. They don't do anything special like they advertise.
- Outdoor pool and beach is lower quality compared to similar hotels.
- Sea-side balcony is a terrible choice. Not only it's noisy (music from boats and car noise) but it smells like carbon smoke most of the time since it overlooks the road.
- I had a large balcony, which is good, but there are small balconies on the upper floor and people were staring at me whenever I tried to spend some time there.
3.0 / 10.0
Hotel is luxurious but treatment of staff was not at all.
You must make sure you get what you paid for.
I booked palm view room and was moved to 4 rooms before I had my room .
Staff need to be trained to be professional and be honest and know what are the correct espouse to guests request instead of trying to convince the guest of what is falls and then apologize afterwards. Hotel itself is luxurious but the staff treatment made it bad experience. As for the lounge it doesn’t match the luxury of the hotel not the design or the food. Overall my experience was not good at all.
had the feeling of dishonesty.
10.0 / 10.0
Fantastic stay at the raffles , staff are very kind and corteous
Location , decor
10.0 / 10.0
AMAZING
Everything
The most amazing hotel that I've been in my life
Extraordinary
Nothing
All was perfect
9.0 / 10.0
perfect, very happy with our stay and will definitely recommend raffles the palm to all
room was excellent, some of the best staff all round from housekeeping team and pool guys all the way through to reception and beyond, keep up the great work, you all made our stay memorable.
thank you
maybe more staff during the lounge breakfast at busy times, but generally well done to all
10.0 / 10.0
Exceptional
i like the style of the hotel with also the service
nothing
7.0 / 10.0
Everything was great, sad I paid for an upgrade & didn’t get an upgrade or my money back
Very clean, smart
I paid extra for a palm view and was given a ground floor over looking a building (room number G31) so that was disappointing. When I informed reception I was told to write a review.
10.0 / 10.0
Exceptional
Amazing hotel in a great location. Staff were excellent and accommodated any need. Booked again for next year and would recommend the hotel to anyone. Dina was especially helpful and was a delight - a true asset to the hotel.
Nothing
10.0 / 10.0
A great place to create unforgettable memories.
I loved the place, but what I loved even more were the people working at the hotel. They were humble, cooperative, and genuinely kind. They turned every idea I had into reality. A wonderful experience worth repeating.
10.0 / 10.0
Loved the Hotel. Amazing experience.
Great Location excellent hotel, staff are friendly, nothing was an issue for them.
Can’t this of anything, the whole experience was just amazing.
1.0 / 10.0
Beautiful hotel and great spa, but housekeeping service needs improvement.
The property is beautiful, the facilities are luxurious, and the spa experience was excellent.
When we checked in, housekeeping came immediately asking if we wanted cleaning, which felt strange since we had just arrived. Later, after we went to the spa, I found that my personal items and towels had been moved by housekeeping without my permission. This made me feel uncomfortable as I prefer my personal belongings not to be touched. Also, we could not sleep well during the night due to the noise.
10.0 / 10.0
Lovely stay, would recommend
Clean, great staff, good location
Very little
10.0 / 10.0
The best
Returning to Raffles The Palm felt like reconnecting with an old friend. Even though I stayed just one night on my own, everything was perfect — from the warm welcome to the stunning room with sea views. The staff remembered me from my previous visit, which made the experience feel even more personal. Dinner and breakfast were both exceptional, and the peaceful time by the indoor pool was exactly what I needed. Raffles The Palm never disappoints — it’s my go-to place to unwind, reset, and feel at home in true luxury
N/A
1.0 / 10.0
Good experience gone bad because of TWO arrogant staffs. Otherwise I would have given more STAR. SO TRAUMATIC!
Good memory :
- location was great
- marvellous palatial design
- spacious room
- huge bathtub
- very nice ocean view from the room
- the guestroom has nice interior design
- prayer matt was provided
- very nice and clean public prayer room
- the washroom by the pool was clean, tidy, and bright
- double sink with big mirror in the bathroom
- clean, green, and tidy garden area
- quiet and super private guestroom floor
- friendly, polite, and professional staffs : Amar (if not mistaken) as check in staff, 2 staffs at the lobby/butler/bellboy (sorry really forgot the name), Shijo (if not mistaken) as my daily housekeeper
- comfortable and high quality bedding (linen, pillow, bed)
- walk in closet with iron
- toilet and shower were separated
- wide variety of food at La Jardin (breakfast & dinner)
- the fantastic lobby & lobby lounge
- anniversary cake and nice simple decoration. Thank you!
- the cleanliness really has to be improved. It was kind of neglected when we stayed there. At the restaurant especially. The ice cream stall was very messy apperently due to the children. It was understandable until I noticed that no one came to do the cleaning or at least keep it neat and appropriate while we eat. Another one is at the pool area. PLEASE PLEASE PLEASE someone has to maintain the cleanlines and keep it tidy. Not sure if you lack of manpower, but I believe you have separate cleaning team to standby and focus on this. 5 STAR HOTEL, remember?!!
- the housekeeper kept moving my stuff around. It was rude! You should not move guest’s staff unless it was necessary. I always left my room in a very very NEAT & ORGANISED condition! Even I already separate the dirty cutleries for them. I am an OCD, I cant stand if my stuff is removed from wherever I leave them. Example : he removed the iron board EVERYTIME. I need to keep it open and ready so easier for me whenever I need to iron my clothes. I dont think it will disturb you when you do the cleaning because my room was ALWAYS SUPER TIDY! I guarantee you because ITS MY STYLE! And also he kept touching my stuffs that I left on the working table. I repeat : DONT MOVE ANYTHING! After two days I had to write notes for him to make him stop. Fortunately, he was very nice guy so I forgive him.
- the shampoo and all has a nice smell but not luxurious smell. To be honest, it was kind of cheap smell unfortunately. Not type of 5 STAR HOTEL fragrance.
- I was frequently approached by some of the staffs for the CAMERA matter. Even two of them were very rude and aggressive. I already made a LONG FEEDBACK about it through the email. However, I am not satisfied with the answer. It was still kind of BIASED and even though I explained them in a very long narrative and super clear chronology, I cant feel the emphaty toward me as guest. The staffs at the hotel kept telling me that I am not allowed to use professional camera.
10.0 / 10.0
Luxury at its best!!
Location and the luxury
10.0 / 10.0
Amazing
Wow! what can I say, another amazing stay at Raffles The Palm Dubai. I recently stayed here for the first time in May for 2 weeks and fell completely in love with the hotel, so much so I recently just stayed again for another 2 weeks in August. From the moment I arrived, I was greeted by the same friendly faces that I saw in May! Check-in was a smooth and easy process like before and my room once again was amazing. Being a solo female traveller, Raffles is somewhere I feel safe, the staff members at every ounce of the property are nothing short of amazing, kind and friendly and will make sure all of your needs are met with the highest form of professionalism. The pool is very large and is surrounded by families, solo travellers and couples etc. The hotel has a lovely restaurant 'Piatti by The Beach' and again the staff and food are amazing. Raffles is in a perfect location on the palm that is quiet and peaceful, yet despite all the ongoing building and construction, remains very quiet. A perfect location and very easy to get around whether that being DT, Marina, Business Bay, JBR, other parts of the palm. The hotel always smells amazing, and HK on the 4th floor are always so polite and friendly and will always do an amazing turndown service in the evening. The room and hotel are always very well maintained, including the beautiful gardens, water is provided regularly and always fresh towels and the bed is very comfortable. Raffles as a whole, has an amazing feel, so if you are looking for a solo and family friendly hotel, Raffles is your place - you will not be disappointed!
Nothing - everything is amazing! I didn't have the breakfast, accept from on 2 occasions - maybe a few more varied options!
10.0 / 10.0
Recommend for sure, best place to stay.
Luxury is everywhere, very clean and beautiful, big and fantastic decor in the room, luxurious 🥰🥰🥰
I like everything!
10.0 / 10.0
Wonderful stay
Great hotel, luxurious, very beautiful. We had a room with direct access to the garden and right next to the restaurant where breakfast is served, which was very convenient. Next time we will definitely take this type of room. The cleaning of the rooms, the service and everything was top notch. The breakfasts were excellent, a large selection of food and sweets. We spent a great few days. Unforgettable.
We liked everything.
10.0 / 10.0
Very enjoyable and beautiful
Great breakfast with ample options of food
10.0 / 10.0
Amazing hotel and staff
Everything was amazing
Nothing at all
8.0 / 10.0
Very good hotel for families with a good budget, not ideal for couples that want to relax
Very good position if you like staying at the Palm, a bit away from the other attractions of the city, but it is a matter of personal choices.
The hotel is very romantic. The rooms are very large and elegant, with all you can expect from a 5 star hotel and even more.
The pool and the beach are beautiful.
Everything was very clean, very good housekeeping service.
It was really crowded and noisy. A lot of families with kids (we have kids so I understand, but we were on a couple weekend).
After 10 am you will have to wait in line 10-15 min to get seated for breakfast, and when you seat it is very loud and crowded (go before 9am!). The quantity of food was good, the quality not as much.
The pool also becomes quite crowded and noisy during the peak hours (but nobody was using the beach due to the heat in this period).
Some staff members lack some attentions that you would expect from an hotel of this caliber. Two examples: 1. I was refused by a receptionist called Abdulrhaman a two hours extension in the check-out time without even trying to give us any alternative, or proposing to leave the luggage and use the hotel facilities for teh day (which is what we did at the end).
2. At the pool bar, the bartended almost didn't serve us a drink becasue we didn't put money upfront during check-in in our account. The hotel apparently does not allow to settlle the expenses at check out, which is a policy that I have never encountered in hotels of this category. Small things, but not acceptable in an hotel of this sort.
1.0 / 10.0
Mediocre hotel
Location is as good as the others in the Palm.
- You get wrongly double charged.
9.0 / 10.0
Great resort,
Style , pool , view , suitable family resort
10.0 / 10.0
"Pure Bliss"
Luxurious ambience & exceptional service. The room was clean and very comfortable with elegant decor.
The staffs : Melanie, Shimray, Gerald and Rico were polite, helpful and attentive.
I had a wonderful stay and i recommend this beautiful hotel.
8.0 / 10.0
Lovely Stay, Though Details Were Overlooked
The hotel is undeniably grand, with a spacious and elegant atmosphere that makes a great first impression. The rooms are beautifully furnished, and the bed was exceptionally comfortable. We especially enjoyed the pool — it was excellent, and the entertainment team did a great job engaging with the children through dancing and fun activities. My daughter also loved being able to print a few pages in the business center, which was a nice and unexpected convenience
Despite mentioning our anniversary in the reservation and receiving emails from the hotel confirming that a special amenity would be prepared in our room, absolutely nothing was arranged. There was no acknowledgment of our special occasion at all.
Overall, the experience felt rushed — from the long waiting times at check-in and check-out to the impersonal treatment from the staff, who seemed more focused on moving quickly through guests than providing a genuine hospitality experience.
For a Raffles property, it unfortunately did not live up to the high standards we expected
Breakfast was also very disappointing. The waffles were rock hard, the avocado toast was unexpectedly spicy, and gluten-free options were extremely limited
10.0 / 10.0
Luxurious and world class
Everything was absolutely sensational and divine.
Nothing
4.0 / 10.0
Very disappointed
The location and breakfast.
The bathroom was not clean, they didnt refill the shampoo, they added dirty slippers. They didnt check room properly..
10.0 / 10.0
Every thing is good
Every thing is good
Every thing is good
9.0 / 10.0
Will come again
Everything was so great in this hotel, great setup, very clean, room size is superb, employees are so welcoming and helpful, services at the beach and pool are great. Its the best place to chose for family vacation
The following points are recommended to improve :
1- the water in the showers are not up to the expectations, weaker than the norm in hotels at this category
2- the prices of the in-room dining are exaugurated (extremely high)
3- the maximum late departure is by 2:00 pm which is not convenient to the travel schedules sometimes
10.0 / 10.0
A M A Z I N G (.)
As usual the personal service and the recognition they knew our preferences and always assisted us with them with a very big smile from reception to farewell .
Will always be back
Closing time of outdoor pool and beach
10.0 / 10.0
Beautiful place to stay and relax by the pool!
The whole place is quite nice. The pool is refreshing and relaxing with its lounge chairs and cabanas that are well waited on. The rooms are large and well apportioned with very comfortable bedding and a nice view of the sea.
The sea had jellyfish!
8.0 / 10.0
Very nice good value for the money
Room was fantastic
Not enough restaurants
10.0 / 10.0
Amazing 👏
I've stayed at hundreds of resorts around the world, but I've never experienced anything quite like this one. The staff are exceptionally professional and polite, the facilities are outstanding, and the food is on another level—absolutely incredible. Every penny spent here is worth it. This place has definitely earned a spot as my go-to monthly getaway!
2.0 / 10.0
Frustrating
The only positive aspect of the experience was the excellent service provided by the Lebanese staff member at the nail spa.
My stay was unfortunately disappointing for several reasons:
I had to wait for hours for my room to be ready, which meant losing the entire first day of my stay. No compensation was offered for the inconvenience.
When I finally checked in, one of my bags was missing. I had to make several calls to locate it, which added to the stress.
The beach was not well-maintained and was full of rocks, unlike other nearby beaches that are much cleaner and more enjoyable.
The reception was extremely slow to respond to calls, and the check-in process was unreasonably long—taking at least 20 minutes per guest, even when there were no apparent issues.
Overall, the stay was stressful and did not meet expectations.
4.0 / 10.0
The experience was confusing and far from what I expected
The building is beautiful, and the balcony with sea views was a highlight — you can watch the sunset right from your room.
Disappointing Experience – Poor Hospitality
I stayed for four nights and had a very disappointing experience. After the first night, I complained to the receptionist about loud construction noise that made it difficult to sleep. His response was dismissive: “Let us know if it happens again,” which made it clear that guest comfort wasn’t a priority.
The next day, I complained again. They ignored me for a couple of hours, then moved me twice — both rooms were smaller than my original one. Due to lack of availability, I wasn’t moved to a same-size room until the third relocation, which happened the day after.
The entire process was disruptive and exhausting. I never felt comfortable or well-rested during my stay. No apology was offered, and there was no compensation for the inconvenience. I won’t be returning, and I wouldn’t recommend this place to anyone expecting even basic hospitality.
10.0 / 10.0
Beautiful!!
Wow, where to begin with my most recent stay at Raffles! from the minute I arrived, I instantly felt at home. Upon arrival which was approx 8pm onwards, I was greeted by the most amazing concierge/valet service who instantly made me feel at ease and welcome. I was kindly escorted to the check-in desk and was handed a fresh drink on arrival and also a fresh facial towel, I then had a conversation with the gentleman who checked me in and kindly asked for someone to escort me and my bags to the room where I was then given a mini tour of my room. The very next day I had awoken to a beautiful view from my sea-view balcony and went down for my first breakfast to then sit by the pool. The pool itself is very large and breakfast has many options depending on which you like. The outdoor seating was always my favourite place!
From the pool service, to the valet, to security, to house keeping everything and everyone exceeded my expectations. I have been visiting Dubai for many years however this stay at Raffles made it even more special. Being a solo female traveller, I have never felt more at ease then I did with Raffles. The hotel, room, pool, spa, and all its facilities are amazing, especially the members of staff who are all more than happy to help with anything you need.
House keeping would make sure the room is always very well tended everyday, with turn-down service in the evening, room service was always a pleasure on the nights I was not dining out. The location of the hotel on the palm is perfect and very easy to get around with many taxis to travel around. Overall, I am so happy I decided to stay at Raffles, the hotel in general is very warm and friendly and family orientated, its also nice they have entertainment over the weekends for children / adults around the pool which was very entertaining to watch from the lounger.
Nothing, everything was amazing!
10.0 / 10.0
Best experience on the palm
Everything was nice , specially the room was very spacious
Nothing
9.0 / 10.0
Great Hotel for couples, nice and quiet, excellent Italian restaurant on the beach was really good.
Breakfast in the Raffles club lounge, was excellent. Continental buffet and ala carte ordering for cooked food.
excellent, and the staff were exceptional.
10.0 / 10.0
Amazing!
The Rose latte caffee ♥️ signature Raffles
FAQs
Is parking included with this resort?
Yes, parking is listed as an amenity at Raffles The Palm. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at Raffles The Palm. Enjoy the water!
Is Raffles The Palm pet friendly?
Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Raffles The Palm?
We found 16 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.
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