Park Shore Resort-Stunningly renovated; 1.25 miles to Beach! High Speed Internet

Really nicely decorated and well stocked condo. Great location.

Love staying in this updated unit.

Well appointed. Will stay here again.

We originally booked this unit for March 2020 but due to the pandemic had to move our dates to April 2021. The unit is very nice - comfortable beds, updated decor, and a very nice kitchen. The location is great on the top floor and at the end - away from the noise of the resort. We enjoyed the balcony each morning for breakfast. The owners and management company need to consider a different cleaning service. Upon arrival, it was clear the surfaces were never wiped down - much less disinfected. There was dust on all of the hard furniture surfaces and crumbs on the kitchen counters. There were no available cleaning supplies in the unit. The management company offered to have the cleaning service return to the unit but we didn't want anyone entering as our family was working and doing remote school. The cleaning lady did return with a bottle of blue glass cleaner in her hands to offer to assist. Not any sort of disinfectant! We declined. (This is stated on the listing for this unit - "Cleaning and disinfecting our properties are highest priority and we are following all CDC guidelines." I would strongly disagree with this statement.) We purchased our own cleaning supplies (we were given a $10 credit by the mgt. company) to wipe down the surfaces ourselves. My daughter discovered candy wrappers and other trash under her bed as well as candy wrappers tucked into the sides of the bed frame. It was clear the bare minimum was done prep the unit for the next occupant. Light switch panels were also dirty but easily wiped down with a rag and disinfectant when we did it ourselves. We also discovered upon arrival that the washing machine was broken in the unit. No fault of anyones as there things happen but disappointing as we specifically wanted a unit with laundry in it. No offer was made for a card to use the paid machines in the complex. Upon arrival, this unit was not ready for us because the management company made a mistake on our arrival date. We were placed in another unit for the night which was dated and not even close to the same level as this unit. Not a great way to start off our vacation and robbed us of a good chunk of the next day as we couldn't grocery shop, unpack, etc until we moved into the correct unit. We were notified the next morning at 9:45am that the correct unit was now ready to move into. We were doing remote school and work and I indicated that we would move units as soon as my daughter was on a break from school that morning. The management company informed us that we need to move ASAP bc they need to clean the unit ASAP for renters coming in that day. No "please" or even an apology that we needed to move so quickly or even a heads up when this mistake happened that the next morning we would need to be ready to move at a moment's notice. We received a $350 refund because of this error with our arrival date. The apology we received for this error was via email. "Again, please accept our most sincere apologies for the mistake in reservation check in date. Clearly, Neil made an honest mistake after accommodating so many changes in reservations." The second sentence made us feel like somehow the mistake was our fault! I have rented many condos and homes through Air BnB and VRBO and never had such a poor experience with a management company. We purposely booked through this company rather than using VRBO to save on fees and support a local Naples business and I wish we had not made that choice. There was a lack of flexibility and lack of understanding that we were in a pandemic and situations are constantly changing and vary from state to state. About 2.5 weeks before our arrival, we asked to adjust our April 2021 dates bc of a return to in person schooling at short notice. They were not willing to budge. We planned to pay the difference in fees with the nights but they weren't willing to make this change bc they said the unit could possibly be rented out during that time by someone else. It was four nights after all spring breaks were over and we asked to make this change about 2.5 weeks before arrival. It was HIGHLY unlikely someone else would take the unit for those few days at such short notice. We were stuck and they knew it. We ended up paying more money and had dates at the end that we didn't use. Parkshore Resort is a great location in Naples and perfect for families. I would return again but would not rent a unit with this management company.