The Culture Samui

This was, without question, the most disappointing hotel stay we've ever had. From the moment we arrived, we were greeted by a strong smell of sewage around the hotel. It quickly became apparent why – there are major roadworks and drainage/sewage works directly outside the property. The smell was constant and completely ruined the atmosphere. Had we known this before booking, we would never have chosen this hotel. What's particularly disappointing is that there is no mention anywhere on the hotel's website or booking pages about the extensive construction work taking place outside or the associated sewage smell. Guests should be made aware of major disruptions like this before they book so they can make an informed decision. Our room also had an ant infestation, with ants crawling around the room and onto our belongings. Travelling with two young children, this was extremely worrying and unacceptable. I've attached photos to show the issue. When we raised our concerns, the hotel refused to provide a refund. They did offer us an upgraded room, which we appreciated, but it did nothing to address the underlying problems. An upgraded room cannot make up for the poor condition of the property, the unpleasant smell throughout the grounds, and the disappointing overall experience. Breakfast was another huge let-down. The food was regularly stone cold, especially the eggs, and there was very little variety each morning. Serving trays were frequently left empty, and we repeatedly had to ask staff to refill basic items. On one occasion, after asking for more hash browns, a family of four was brought just two hash browns, which summed up the lack of attention to guests throughout breakfast. The only real positive was the view, which was beautiful. Unfortunately, that's the only reason I'm not giving the hotel zero stars if that were possible. Between the constant sewage smell, undisclosed roadworks, ant infestation, poor breakfast, and management's refusal to properly resolve our concerns, this was easily the worst hotel experience we've had. I would not recommend this property to anyone, particularly families with young children, until the construction is finished and these issues have been addressed. Transparency with guests is the very least the hotel should provide.

Excellent stay! The staff were incredibly friendly, attentive, and always ready to help with a smile. The resort was spotless, well maintained, and had great facilities. Everything exceeded our expectations, and we would happily stay here again. Highly recommended!

Staff number one warm welcome even. Even they after work or they just walk past by you. They greeting as your are their family member. I like how kind of this Hotel, they help cats. If you’re kindness ppl this hotel will suit for you. Feel like you meet your country character. Food 10/10. They care every small detail.

Rooms are nice. Staff is super friendly and helpful. It is located not in a great area, seems inconvenient. Also, very close to airport so expect to hear planes.