Novotel Brussels City Centre

Overall, my stay at the hotel was good, and there were several things that I really appreciated. The location is excellent, the hotel was very clean, and the staff were friendly, polite, and helpful throughout my stay. However, there were a few things that I was not comfortable with and that I believe could be improved. The **bed was quite disappointing**. The double bed was only around **150 × 200 cm**, which I found too small and, unfortunately, not comfortable for two people. In my opinion, one of the most important things for a hotel guest is having a comfortable and good-quality bed, especially after a long day of travelling. The **duvet/comforter was also rather small and of poor quality**, which made sleeping less comfortable. The **toilet area was another issue**. The shower and washbasin were separated from the WC, but the WC itself was extremely small. The space was so limited that it was difficult to open the door unless you were standing with your legs positioned over the toilet. I believe this could be particularly difficult or even impractical for a larger person. This is an area that I feel deserves improvement. Regarding **breakfast**, unfortunately, based on my experience compared with other hotels I have stayed in, I would rate it as **below average**. The selection was somewhat limited and, in my opinion, did not cater well enough to different tastes and preferences. Apart from these points, I had a positive experience overall. The **staff were excellent, the location was very convenient, and the cleanliness of the hotel was very good**. I hope the hotel management will consider these comments as constructive feedback, particularly regarding the bed size and comfort, the WC space, and the breakfast selection. With improvements in these areas, the overall guest experience could be considerably better.