Medina Hotel Samarkand

We arrived early and were told to leave our luggage and come back after 2:00 pm. At 2:45 pm no rooms were available. We were offered an alternative room in an adjacent smaller hotel. Since we were exhausted we accepted.. Next day we went out to sight see, and came back at 2;00 pm to find our luggage outside the room. We werr told that we need to move back to the originally booked hotel. I went to Medina hotel reception but no rooms were ready. I got annoyed and threatened to right a very bad review. The manager came and asked a girl in reception to give me a key. She also accompanied me to tje room amd promised to get our luggage from the other hotel. All was well after that. The room was well equipef and very clean. The breakfast was excrllent and varied. It was a pity that double booking spoiled what would have been a perfect stay

Confirmed Reservation, Hotel Overbooking and Mishandling of Guests in Samarkand A very serious failure by the Medina Hotel in Samarkand to honour my confirmed reservation. My reservation was confirmed on 26 July 2026 for two nights and two rooms at the Medina Hotel. Upon our arrival at approximately 8:30 pm, we were informed that the hotel was overbooked and that there were no rooms available for us. Despite having a confirmed reservation, we were eventually sent, together with four other booking guests, to Al Medina Hotel. Al Medina was approximately twice as far from the main attractions and offered fewer facilities than the hotel we had booked. We were told that we would stay there for the two nights covered by our reservation. However, the situation became even more unacceptable today. After spending the day sightseeing, we returned to Al Medina and discovered that the hotel had removed all our luggage and personal belongings from our room and left them in the corridor, including our clothes and other possessions. We were then told that we had only been allocated the room for one night. When we challenged this, the staff were extremely rude, arrogant and completely lacking in concern for their guests. We asked them to contact the Medina Hotel, as it was Medina Hotel that had relocated us there. A manager from Medina Hotel who said he was the owner subsequently arrived. We were told that we had only been booked into Al Medina for one night and that we were expected to return to Medina Hotel. However, after approximately an hour of further discussion, the manager again stated that Medina Hotel was overbooked and that they could not accommodate us. We were then relocated again, this time to a basic hotel approximately 5 km from the main sightseeing area. This is completely unacceptable. We booked and paid for a specific hotel, for two rooms and two nights, and had a confirmed reservation. Instead, we have been moved between three different hotels, with each relocation causing considerable inconvenience, wasted time and distress. Most seriously, our personal belongings were removed from our room and left unattended in a corridor without our consent. This is wholly unacceptable treatment of guests and raises serious concerns about the security and handling of our possessions. This experience has significantly affected what was supposed to be an expensive holiday that I had carefully planned with another couple. A substantial part of our limited time in Samarkand has now been spent dealing with hotel management, moving accommodation and arguing over a reservation that Agoda had confirmed. I therefore request that Agoda: Investigate this matter formally with both Medina Hotel and Al Medina Hotel. Explain why a confirmed reservation was accepted if the hotel was unable to provide the rooms. Explain why our luggage and personal belongings were removed from our room and left in a corridor. Review whether these properties should continue to be listed on Agoda, given the treatment we have received and the apparent failure to honour confirmed reservations. This is no reflection on the lovely county and people of Uzbekistan but such people bring their country to disrepute

It was so refreshing staying in a high star, high comfort hotel after many days of travelling in silk road cities with average hotels. Crisp sheets, large bed, bathroom, quiet space facilitated much needed rest and recoup before my flight home to Australia

A comfortable stay for the kind of hotel. Rooms were adequate and the breakfast was genuinely good — a special mention for the chef *** (apologies if the spelling is incorrect) who deserves recognition for the quality of food served. However the washrooms were not up to the mark and need improvement. The most significant issue was the hotel's failure to register our stay with the local authorities as required by Uzbekistan law. Hotels are legally obligated to upload foreign national registration details within 24 hours of check-in. Medina Hotel did not do this, which caused a serious problem at our next hotel in the middle of the night. We were made to wait over 2 hours — well past midnight — while this was sorted out. This is an unacceptable lapse that caused considerable inconvenience and stress to our family. This failure could also have had serious consequences had we proceeded directly to the airport — foreign nationals without proper registration can face difficulties exiting the country at immigration. We would urge the management to ensure this legal requirement is fulfilled promptly for all future guests. Failure to do so creates real difficulties for travellers, particularly those with onward travel commitments