Medina Hotel Samarkand

Güler yüzlü ve yardımsever personeline çok teşekkür eder işlerinde kolaylık dileriz. Odalar geniş ve temiz, ortam sakin, kahvaltısı bol çeşitli otel. Yine yeni günlerde görüşmek üzere.

The hotel good but staffs should learn English for communication ,the breakfast good and enough. BUT the area is located around all tourists area and you can even walk to look around and near the hotel restaurant to have what you need but you have to put into your consideration you have to pay 5$ for everyone for everyday. Make sure you have Uzbekistan money when you go to any bazar as they don't expect any bank cards.

I stayed at Hotel Medina in Samarkand for two nights, from October 6 to October 8, 2026. We booked three rooms for five people, including two rooms for two couples. Before arrival, I contacted the hotel several times and specifically requested that both couples' rooms have bathtubs. The hotel was fully aware of our request and replied that they would try to accommodate it. However, upon check-in, only one of the two rooms had a bathtub. To make matters worse, the bathtub in that room had no drain stopper, making it impossible to fill it with water and use it properly. When I reported the problem to the hotel staff, they repeatedly promised to go out and buy a drain stopper. Unfortunately, those promises were never fulfilled. Every time I followed up, I received essentially the same promise, but nothing was actually done to resolve the problem. At first, I trusted the staff and waited patiently. However, it eventually became clear that the issue was not going to be resolved. If the hotel was unable or unwilling to fix the problem, the staff should have explained the situation honestly instead of repeatedly making promises they did not keep. What disappointed me most was not simply the missing bathtub or drain stopper, but the repeated misleading assurances and the complete lack of effective action. I also contacted Agoda Customer Support to report the situation. Unfortunately, Agoda repeatedly informed me that the issue had been resolved, even though nothing had actually been fixed. One room still had no bathtub, and the bathtub in the other room remained unusable because the drain stopper was missing. I genuinely do not understand how Agoda could repeatedly claim that the problem had been resolved without confirming the actual situation with the guest. This was extremely frustrating and made the entire experience even worse. Unfortunately, the problems did not end there. On the morning of our departure, I also experienced a very disappointing breakfast service. I had informed the hotel in advance that I needed to check out by 7:00 AM and requested a takeaway breakfast box because I would not be able to attend the regular breakfast. At 6:30 AM, I went to reception to check whether the breakfast box was ready. It was not. The staff told me they could prepare it in just five minutes. When I received it, I was shocked by how poor it was. The most noticeable items were approximately half a sliced tomato and a single piece of cheese. This was completely inadequate as a substitute for a proper breakfast. Ironically, the hotel's regular breakfast had been quite good, which made the poor quality of the takeaway breakfast even more disappointing. The biggest problem during this stay was not simply the missing facilities or the inadequate breakfast. It was the repeated broken promises, the failure to resolve legitimate guest complaints, and the misleading claims that the issues had already been resolved. As someone working in the travel industry, I found this level of customer service extremely disappointing. Problems can occur at any hotel. What matters is how the hotel responds, communicates honestly, and takes responsibility for resolving them. Unfortunately, Hotel Medina failed in these basic aspects of hospitality during our stay. Based on this experience, I would find it difficult to recommend this hotel, especially to travelers who require specific room facilities or expect reliable customer service.

I stayed at Hotel Medina in Samarkand for two nights, from October 6 to October 8, 2026. We booked three rooms for five people, including two rooms for two couples. Before arrival, I contacted the hotel several times and specifically requested that both couples' rooms have bathtubs. The hotel was fully aware of our request and replied that they would try to accommodate it. However, upon check-in, only one of the two rooms had a bathtub. To make matters worse, the bathtub in that room had no drain stopper, making it impossible to fill it with water and use it properly. When I reported the problem to the hotel staff, they repeatedly promised to go out and buy a drain stopper. Unfortunately, those promises were never fulfilled. Every time I followed up, I received essentially the same promise, but nothing was actually done to resolve the problem. At first, I trusted the staff and waited patiently. However, it eventually became clear that the issue was not going to be resolved. If the hotel was unable or unwilling to fix the problem, the staff should have explained the situation honestly instead of repeatedly making promises they did not keep. What disappointed me most was not simply the missing bathtub or drain stopper, but the repeated misleading assurances and the complete lack of effective action. I also contacted Agoda Customer Support to report the situation. Unfortunately, Agoda repeatedly informed me that the issue had been resolved, even though nothing had actually been fixed. One room still had no bathtub, and the bathtub in the other room remained unusable because the drain stopper was missing. I genuinely do not understand how Agoda could repeatedly claim that the problem had been resolved without confirming the actual situation with the guest. This was extremely frustrating and made the entire experience even worse. Unfortunately, the problems did not end there. On the morning of our departure, I also experienced a very disappointing breakfast service. I had informed the hotel in advance that I needed to check out by 7:00 AM and requested a takeaway breakfast box because I would not be able to attend the regular breakfast. At 6:30 AM, I went to reception to check whether the breakfast box was ready. It was not. The staff told me they could prepare it in just five minutes. When I received it, I was shocked by how poor it was. The most noticeable items were approximately half a sliced tomato and a single piece of cheese. This was completely inadequate as a substitute for a proper breakfast. Ironically, the hotel's regular breakfast had been quite good, which made the poor quality of the takeaway breakfast even more disappointing. The biggest problem during this stay was not simply the missing facilities or the inadequate breakfast. It was the repeated broken promises, the failure to resolve legitimate guest complaints, and the misleading claims that the issues had already been resolved. As someone working in the travel industry, I found this level of customer service extremely disappointing. Problems can occur at any hotel. What matters is how the hotel responds, communicates honestly, and takes responsibility for resolving them. Unfortunately, Hotel Medina failed in these basic aspects of hospitality during our stay. Based on this experience, I would find it difficult to recommend this hotel, especially to travelers who require specific room facilities or expect reliable customer service.