Isla Mystica

Very Disappointing Stay — Not Worth the Stress Our stay was honestly very disappointing. We booked a room through Agoda for 4 adults, expecting that complimentary breakfast was included. Unfortunately, we were not informed upon check-in that the free breakfast was only for 2 people. We also forgot to double-check the details ourselves, so we initially assumed that breakfast was included for all four of us. The room itself was actually nice and spacious enough for four people. It had one queen bed and two extra beds, which was comfortable and suitable for our group. Unfortunately, the good impression ended there. When we entered the bathroom, there was a very strong and unpleasant smell that was so pungent it was painful to the nose. We could not immediately report it because there was no telephone in the room to contact the front desk. We only slept for a few hours because we had plans to go out and explore. When we passed by the front desk, we reported the bathroom smell and asked them to address it. When we came back, the smell seemed to be gone, but it eventually returned. It felt like they may have only sprayed something to temporarily cover the odor rather than actually addressing the source. We were already exhausted at that point, so we decided not to complain again. The next morning, my sister and I woke up around 5:30 AM and went downstairs expecting to have our complimentary breakfast. This was when we found out that the breakfast was only for two people, despite our booking being for four adults. The front desk apologized and admitted that they had failed to inform us about this limitation and that their marketing/booking information could also have been misleading. This was extremely frustrating. If they had simply told us during check-in that only two guests were entitled to complimentary breakfast, we would have had no problem with it. We could have adjusted our expectations or made other arrangements. The issue was the lack of proper communication. We were then offered the option to purchase food from their menu and were told that the prices were affordable. However, there were only a few available choices. After finally deciding what to order, we were told that they could not prepare the food because they had no gas due to a problem with their supply/equipment. At this point, we were already seriously regretting our decision to stay here. The Wi-Fi was also very slow, apparently because everyone was sharing the same connection. Unlike other resorts where each room has its own Wi-Fi connection, the connection here was not reliable enough. Overall, this stay was far from relaxing. We booked a resort expecting to rest and enjoy our time, but instead, we experienced one disappointment after another—from the bathroom odor and lack of communication about breakfast to the limited food availability and unreliable Wi-Fi. The room itself was nice and spacious, but the overall experience was not worth it. Good accommodation is not just about having a nice room; proper communication, cleanliness, reliable amenities, and good service matter just as much. Unfortunately, based on this experience, we would not stay here again. Instead of coming home relaxed, we left feeling stressed and disappointed.