Cosmopolitan hotel

Clean rooms with good bedding and spacious rooms. Located in prime location within walkable distance to railway junction and periyar bus stand.

Please avoid staying here:- 1. Dirty place (room, toilet, bed sheet - everything is dirty ) 2. AC does not work (my room was central AC) 3. Staff not available (we waited for 1hr - no staff to receive) 4. Called to change the bed sheet, they came after 2hrs after calling multiple times 5. Staff behaviour is horrible

Room was not good.

Dear Agoda Team, I would like to share my extremely disappointing experience with the hotel booked through Agoda. My booking was for two nights, from 24th Sept to 26th Sept. I reached the hotel at around 1:30 PM and completed the check-in process. However, the room initially allocated to us was a twin-bed room, which was not suitable for a couple. Moreover, the cleanliness and overall condition of the room were very poor. The mirror was broken, and the upholstery of the chairs was visibly dirty. I immediately requested a change to a room with a king-size bed. The Front Office Manager assured me that the room would be changed within 30 minutes. However, despite repeated follow ups there was no proper response until the evening. Finally at around 9:15 PM, we were allocated another room, Room No. 216. After moving our luggage and settling into the room, we discovered several additional issues: 1. The AC was not functioning effectively, and the temperature control was not working properly. 2. The set-top box was not recharged. 3. The WC seat cover was not properly fixed. 4. There was no hot water in the bathroom. 5. The bed linen had visible stain marks. 6. The bed was making continuous noise. 7. The traffic Noice continuously disturbing whole night. We had to tolerate these issues as we had planned to leave for the temple at 4:30 AM the following morning and did not want to spend more time dealing with the hotel staff. We returned to the hotel at around 10:30 AM and had breakfast and that was ok. However, considering the overall experience and the condition of the room, we decided that we could not continue our planned two-night stay and chose to check out immediately at around 12:30 PM. I also requested to FO team to speak with the hotel's General Manager to explain the situation personally. However, They informed that the Hotel's GM is currently out of the hotel and he is not available. This was a highly disappointing experience, particularly because we selected this hotel based on its recommendation and availability through Agoda. The condition of the room, delayed response to our request, and multiple basic service and maintenance issues were far below what we expected. Considering that we were unable to complete our planned stay due to these issues, I request Agoda to please investigate this matter with the hotel and arrange an appropriate refund for the unused night, along with addressing the service failure with the property. I look forward to your prompt response and resolution. Best regards, Sanjay Saran