Concept Cave House

This cave hotel is amazing. The staff are handsome and lovely, and they are very nice to communicate with. There is a cute cat in the hotel, raised by one of the staff. The hotel is close to the town, and there is a convenience store nearby in the morning. You can watch hot air balloons in the sky while having breakfast — the view is stunning. Breakfast is plentiful and self-service, so we can take only what we need to avoid waste. The room is quiet, we slept really well. It felt so peaceful to come back and rest after watching the balloons. Bu mağara oteli harika. Personel yakışıklı ve cana yakın, iletişimleri çok iyi. Otelde personelin beslediği sevimli bir kedi de var. Otel kasabaya çok yakın, sabah yanında bir market bulunuyor. Kahvaltı yaparken gökyüzündeki sıcak hava balonlarını izleyebiliyorsunuz, manzara muhteşem. Kahvaltı zengin ve açık büfe, istenildiği kadar alınabiliyor böylece israf olmuyor. Oda çok sessiz, çok rahat uyuduk. Balonları izledikten sonra geri dönüp dinlenmek çok huzurlu.

Lovely hotel with friendly and helpful staff. The location is great for restaurants, shops and activities. The staff is very accommodating. The room was lovely and the breakfast area on the rooftop had great views. Highly recommend.

We had a lovely stay at Concept Cave Suite, especially because of its great location in the centre of Göreme. It was very convenient for hotel pick-ups for tours and experiences, with plenty of shops and restaurants nearby, all within walking distance. The staff were friendly, the breakfast was good and the little kitten and cat at the hotel was absolutely adorable and made our stay even more enjoyable. We also noticed that some of the towels were a little dirty. Overall, the hotel has a great location, friendly staff and a lovely atmosphere, but there is room for improvement when it comes to cleanliness.

Unfortunately, I cannot recommend Concept Cave Suites. While the property itself may be fine, the professional services by their staff, ***, involves serious integrity issues and financial dishonesty. We booked a photography session through the hotel for 500 Euros (450 plus a 50 Euro tip). Our experience with their recommended photographer, ***, was a complete disaster. (1) Lack of professional integrity: Immediately after the shoot, ***asked us to message the hotel to 'cancel' our tour so he could avoid paying the hotel their commission. We initially thought we were doing a favor for a local, but we now realize he was intentionally defrauding the hotel that recommended him. This sets the tone for his entire lack of professional ethics. (2) Unmet deadlines: *** committed to a 20-25 day timeline for edited photos. Instead, he provided zero updates for over a month. We had to chase him repeatedly, only for him to claim he had moved to Australia and was 'too busy' to handle our project personally. Without our knowledge or consent, he paid a random third party to edit our photos. We hired *** for his specific portfolio and expertise, not to act as a middleman for a cheap outsourcing service. (3) Poor quality photos. Finally, the quality of the photos is simply unacceptable. After waiting over a month, the 'edited' images we received look nothing like the professional portfolio *** uses to book clients. It is a total bait-and-switch. The technical errors are glaring and amateur. For example, there are photos where objects were only partially removed, leaving messy, distorted patches in the frame. Several shots have massive 'dead space' at the top of the frame, leaving the subjects cramped at the bottom in a way that no professional would ever deliver. We even received final 'edited' photos that are completely out of focus, making them totally unusable. I have asked for a partial refund, so I can get a proper professional to fix the photos. I have not been refunded after more than 3 days. Trust is essential in travel, and my experience here has been ruined by the service. I have posted another review on Google with photos attached.