Concept Cave House

We stayed here for our honeymoon and had such a wonderful experience. The hotel prepared our room so beautifully, which made us feel very special. The room was clean and comfortable, the breakfast was delicious, and the view was absolutely beautiful. The staff were also very kind and helpful. We truly enjoyed our stay and made some beautiful memories here. Thank you for making our honeymoon so special! We would definitely come back again. ❤️

good property fir family with terrace viewing and very net and clean and very near to city center and its on the hill and cave

I a wonderful stay and overall a great experience. The staff were extremely kind and welcoming, the hotel was very clean, and the breakfast was delicious with a great variety each morning. Watching the hot air balloons from the hotel was absolutely incredible, and the location was excellent—not too far up the hill. The only minor downside was that the toiletries were a bit limited (such as shampoo and conditioner), but it didn't take away from my stay as there were a lot of supermarkets nearby where I was able to get anything I needed.

Unfortunately, I cannot recommend Concept Cave Suites. While the property itself may be fine, the professional services by their staff, ***, involves serious integrity issues and financial dishonesty. We booked a photography session through the hotel for 500 Euros (450 plus a 50 Euro tip). Our experience with their recommended photographer, ***, was a complete disaster. (1) Lack of professional integrity: Immediately after the shoot, ***asked us to message the hotel to 'cancel' our tour so he could avoid paying the hotel their commission. We initially thought we were doing a favor for a local, but we now realize he was intentionally defrauding the hotel that recommended him. This sets the tone for his entire lack of professional ethics. (2) Unmet deadlines: *** committed to a 20-25 day timeline for edited photos. Instead, he provided zero updates for over a month. We had to chase him repeatedly, only for him to claim he had moved to Australia and was 'too busy' to handle our project personally. Without our knowledge or consent, he paid a random third party to edit our photos. We hired *** for his specific portfolio and expertise, not to act as a middleman for a cheap outsourcing service. (3) Poor quality photos. Finally, the quality of the photos is simply unacceptable. After waiting over a month, the 'edited' images we received look nothing like the professional portfolio *** uses to book clients. It is a total bait-and-switch. The technical errors are glaring and amateur. For example, there are photos where objects were only partially removed, leaving messy, distorted patches in the frame. Several shots have massive 'dead space' at the top of the frame, leaving the subjects cramped at the bottom in a way that no professional would ever deliver. We even received final 'edited' photos that are completely out of focus, making them totally unusable. I have asked for a partial refund, so I can get a proper professional to fix the photos. I have not been refunded after more than 3 days. Trust is essential in travel, and my experience here has been ruined by the service. I have posted another review on Google with photos attached.