Virtus Cappadocia Hotel Goreme

good

I very much enjoyed my three days at this hotel. The rooftop view is sensational. Also, the staff were very helpful and friendly.

Excellent stay. The staff were very cooperative and friendly throughout our stay. The service was very good, and the food was tasty and well prepared. The location is also convenient, being close to the city and major attractions. Overall, a comfortable and enjoyable experience. Highly recommended.

DO NOT STAY HERE! VERY UNPLEASANT EXPERIENCE! We had a very unpleasant stay at Virtus Cappadocia Hotel. We were a group of five adults, four of whom were elderly, between 70 and 75 years old. Barely 15 minutes after checking in, we politely asked if we could move to a nearby room with the same price point because we noticed it had considerably more space for three people. I explained to the person at the check-in counter, who introduced himself as Murat (guy with big belly; he introduced himself by a different name to my companion so this may not be his real name), that two of my roommates were elderly and would be much more comfortable in the larger room. Instead of simply explaining whether the room change was possible, he became visibly irritated and confrontational. He even accused us of being disrespectful for looking inside another room. For context, the room door was already open when we passed by—we did not enter a closed or occupied room. His manner was unnecessarily rude and unaccommodating, especially considering that we were making a simple request on behalf of elderly guests. We did not argue or push the matter further and simply accepted the room we had been given. Unfortunately, that was not the end of the poor service. After long-haul travel, we were exhausted and went to sleep early. Then, sometime after 9:00 PM, we were awakened by loud knocking on our door. Another male front-desk employee told us that payment for one of our two rooms had apparently not been received. Seriously? Was it necessary to wake up elderly guests after 9 PM to deal with a payment issue that could easily have been addressed the following morning? Both rooms were booked together through Agoda. One room had already been charged to my credit card, so naturally I assumed the booking and payment arrangements were in order. If payment for the second room was still required, this should have been clarified and collected by the hotel upon check-in—not handled by loudly knocking on our door after we had gone to sleep. The check-in process itself was also lacking. We were not properly informed about basic hotel information such as where breakfast would be served or what time breakfast started. Overall, we found the service from the male staff we encountered to be rude, confrontational, and very unprofessional. Hospitality is not only about providing a room—it is also about making guests feel welcome and treating them with courtesy and respect. Unfortunately, that was not our experience here. I do, however, want to acknowledge the staff members who were kind and helpful. The cleaning lady was very pleasant, as was Ms. Nebibe and the lady in charge of breakfast. We appreciated their warmth and assistance. Unfortunately, their kindness could not make up for the way we were treated by the male staff members we encountered. Based on our experience, I would not recommend Virtus Cappadocia Hotel, particularly for families traveling with elderly guests. It is far from the advertised 4 star hotel, more like a 3 star hotel.