Hotel in Interlaken
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Great price for your budgetOne of the lowest cost properties in the area
Amenities at Carlton-Europe Vintage Adults Hotel
Free WiFi/internet
Pool
Non-smoking
Pets allowed
Gym
Wheelchair accessible
Spa
WiFi/Internet
Hot tub/Jacuzzi
Parking Available
Ski in/Ski out
Garden
Laundry services
Sauna
Smoking allowed
Contactless check-in/out
Cleaning products
Map of Interlaken
Available Rooms
Things to know
Check-in: 4:00 PM
Check-out: 11:00 AM
Early check-ins and late check-out requests will be accommodated upon request and based upon availability. Unauthorized early check-ins and late checkouts will incur a penalty fee.House rules
- Pets allowed, fees apply
- Kids allowed, fees apply
- No smoking allowed inside or outside, fines apply
- No parties or events allowed without prior approval, fees apply
- Must be 25 or older to rent
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Vogo properties are professionally cleaned after each stay.
Booking feeNo booking fees, easy credit card payments.
Service feeThis helps Vogo provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Vogo
Ratings and reviews
8.0 / 10.0Excellent·May 2026
Staff from reception are rude and not friendly.
Trying to get information from the reception after the waiting time for more than 15mins and they are not being helpful.
The breakfast view is stunning and staff from restaurant are nice.
10.0 / 10.0Outstanding·Apr 2026
The hotel is in walking distance to train station and the harder klum. The hotel has no ac and promotes no waste and conservation of energy. It’s was a nice 1 night stay.
10.0 / 10.0Outstanding·Apr 2026
We stayed here for our engagement trip. The staff was helpful and kind, we forgot a pair of shoes but they were able to find it for us. The hotel is beautiful and close to the station. Thank you
5.2 / 10.0·Apr 2026
We stayed in this room for a total of 4 nights, and we will absolutely never stay at this hotel again.
The Room:
The space was acceptable, but the floors were so old they creaked every time we stepped on them, even causing the wooden chairs to wobble slightly. It is obvious the wooden floor is not well maintained.
The Bathroom:
This was the worst part. During showers, the water temperature would fluctuate wildly—dropping to freezing cold and then suddenly becoming scalding hot. This constant switching between hot and cold happened every 30 to 40 seconds. It was necessary to time the fluctuations just to know when the temperature would change. It is difficult to imagine having to deal with that kind of mental stress just to take a shower.
Housekeeping:
This was mind-boggling. The floors were never cleaned during our stay. Scraps of paper that were on the floor on day one stayed there until our check-out.
Management & Staff:
Staff training and communication are seriously lacking. The front desk mistakenly thought the stay ended after the third night, even though the booking was for four. On the fourth day morning, while at breakfast before packing, valuables—including phones, tablets, jewelry, skincare products, and handbags—were still out on the desk and bed.
Upon returning, it was discovered that housekeeping had already entered and "finished" cleaning. They had simply folded the bedding over the belongings and moved personal items, stuffing them into bags without permission. This felt like a violation of privacy; these are personal belongings, and the staff has no right to handle or move private property like that. This is clearly a result of poor hotel training.
Breakfast:
Very mediocre. Quality at 3-star hotels has been better than this.
There was also an incident that during breakfast time, a staff was doing a planting at the restaurant and spilt out some mug and dirts around which was really not a good hygiene practice.
Summary:
This hotel is rated 4 stars, but the experience did not even live up to a 3-star standard. We have seen many people praise and give high scores for this hotel. However, maybe because we have stayed comparatively longer time, we experienced differently.
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