Aura One Hotel

The room was clean, cozy, and had a relaxing ambiance. The staff were very kind and accommodating, especially when we arrived late for check-in. They still welcomed us and understood our situation. Overall, a comfortable and pleasant experience. Highly recommended!

We book this hotel everytime we go home to Baguio City. Beds are very soft. Rooms are always clean. Sir Joseph is very helpful and accommodating

First time to book a hotel in Baguio. Was not disappointed. The staff were so nice and helpful. The rooms were so clean and smelled so good. My sister and I got a double delux bedroom and the space was amazing. The shower was huge as well. Great value for your buck. The area was also accessible to commute. Right infront of the hotel you can hail a taxi or ride a jeepney to Session Rd.

My Hotel Experience – 3/5 Stars Unfortunately, I cannot fully recommend this hotel based on our experience. First, I specifically requested a honeymoon-style bed arrangement, but this request was not accommodated. We arrived to find the bed in its plain, standard setup. I understand that special requests may depend on availability, but I would have appreciated an update beforehand, especially since the request was included in our Agoda booking details. Upon entering the room, it smelled pleasant, although it was noticeable that an air freshener had been sprayed. However, when we opened the bathroom door, there was an unpleasant cockroach-like smell. We arrived at around 1:00 PM after travelling for more than five hours from Manila. Naturally, we asked if early check-in was possible. The male staff member at the reception told us that early check-in was not allowed because the hotel was fully booked. However, when another female receptionist arrived, she told my husband that early check-in was possible for an additional ₱500. This was confusing because the two reception staff members gave us different information. We patiently waited in the lobby until around 1:45 PM, when the female receptionist finally informed us that our room was available. We were assigned a room on the fifth floor, Room F. I also noticed that the hotel required a ₱1,000 security deposit upon check-in, supposedly to cover any possible damages inside the room. We willingly provided the deposit, but unfortunately, we were not given an official receipt or any written acknowledgment. I believe this is something the hotel should improve for transparency and guest confidence. Regarding the staff, I would like to clarify that I am not saying they were openly rude or disrespectful. Some employees were welcoming and greeted us pleasantly. However, my concern is particularly with the two receptionists we encountered. Their way of entertaining guests, communicating policies, and explaining information could be improved through better customer service training. Overall, we were not impressed with the service, especially considering our expectations for a three-day, two-night stay. My suggestion to the management: Please pay closer attention to guest requests, improve communication through booking platforms such as Agoda, ensure consistency in the information provided by reception staff, and invest in proper customer service training. A pleasant hotel experience is not just about having a room. It is also about making guests feel welcomed, valued, and comfortable from the moment they arrive. For me, based on this experience, I would give the hotel 3 out of 5 stars. My personal recommendation: Keep this review factual and balanced. Your strongest points are the unfulfilled honeymoon request, inconsistent early check-in information, bathroom odor, and the lack of a deposit receipt. These are specific concerns that management can actually address.