Best Western Senayan

The location is great, near two large malls. The bed and the pillow is very comfortable. The breakfast exceeded my expectation. There were lots of selection, the salad was fresh. The AC is working properly and can be adjusted according to my needs.

Please improve the cleanliness. The towels were very clean and white. This is good. The bed was very clean. Overall cleanliness also okay, However, when I opened the soap, there were dirt on the soap.

Location

No refridge

It's location. The hotel is above a shopping centre, Plaza Senayan next door and Senayan city across the road. Considering bad traffic in Jakarta and no need to call uber to visit a shopping centre is defitinely a plus. Mc Donald just downstairs and open 24 hours is very good for traveller that arrive late at night. There are also lots of other food around nearby.

The cups in the room were dirty. I asked for room closer to the lift, the staff gave me the room at the end of the corridor (far away from the lift). I booked 3 rooms, only one room the aircon is cool the moment we walked in. Make a complain to the staff about the other two rooms, but the staff only allow to change 1 room for us. Luckily the other room is for my mum which she doesn't want cold. But, ideally, they should have changed both rooms. The aircon wasn't cool enough. The room doesn't have enough space. The toilet tissue located not at the right position, too far from toilet, it's hard to reach. The wardrobe's door is broken.

The staff were absolutely amazing — kind, helpful, and always smiling. They really made me feel welcome.

The biggest problem was seeing cockroaches in the room several times during my stay, which was very uncomfortable and disappointing.