L'escale Suites Résidence Hôtelière By 7AV HOTELS

Friendly staff

Prices

We liked the location and staff kindness and responsiveness .

The hotel needs refurbishment and fresh painting, changing the whole kitchen equipment and change and add cutlery.

The hotel is in a great location, only a 3-minute walk from the beach. The swimming pool was clean and well maintained. The staff were outstanding, especially Samira from housekeeping and Mr. Tarek. They were very friendly, respectful, and always ready to help. Their excellent service made our stay very comfortable.

There were only a few minor issues, but overall our stay was very enjoyable.

Good sized room for a family of 4 with good facilities in the room itself including well equipped kitchen with washing machine, large fridge and cooking facilities. The balcony was a good addition and a great size. It was also very secure with the electronic shutters on the patio doors.

1. We had booked two large apartment rooms for our group. We waited for check-in but one of the two rooms was not ready until about 4.30pm. 2. There were not sufficient towels for the 4 people in the apartment. We kept asking for more towels for the booking of 4 people, but they said they didn't have enough towels. We had to share towels the first two days. 3. The shower water poured out to the bathroom and with a scarcity of towels we still had to use them to dry the floor after each shower. 4. The bathrooms smelled poorly all the time. Like a bad plumbing smell at all times. 5. The place requires considerable upgrading. It is very rundown. 6. The pool was very dirty. Needs more cleaning. 7. We only went for breakfast one of the days. It was not satisfactory. A small jug of coffee for all the guests that we had to wait for refilling. The staff were also handling the produce with their bare hands which is totally unacceptable.