Hotel in Almaty Region, Kazakhstan
3-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Amenities at Aurum hotel
24-hour front desk
Business facilities
Restaurant
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Bar
WiFi/Internet
Shared kitchen
Laundry services
Family friendly
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Almaty Region, Kazakhstan
Available Rooms
Things to know
Check-in: 2:00 PM
Check-out: 12:00 PM
Early check-ins and late check-out requests will be accommodated upon request and based upon availability. Unauthorized early check-ins and late checkouts will incur a penalty fee.House rules
- Kids allowed, fees apply
- No parties or events allowed without prior approval, fees apply
- Must be 25 or older to rent
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Vogo properties are professionally cleaned after each stay.
Booking feeNo booking fees, easy credit card payments.
Service feeThis helps Vogo provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Vogo
Ratings and reviews
8 / 10Excellent·Jun 2026
We gave our passports and all the booking details for the staff. She didnt find our booking thoroughly, and said she didnt receive any booking at all. We told her we already paid in the platform, and she said she couldnt find the booking and didnt receive any payment. She was lazy to find our booking and asking us to pay again at their hotel. She was kept saying there was no our hotel booking, even though we had already shown her all the details.
There were only nine rooms in the hotel. You can imagine how lazy and how sloppy she was. She was not willing to search for our booking and kept asking us to pay again. It was s a total scam.
The air conditioner in the room is not strong enough. Even though we turned on the air conditioner to 16 degree, we still feel really hot in the room. There is no air conditioning in the lobby as well.
10 / 10Outstanding·May 2026
I enjoyed everything about this hotel. The room and bathroom were spotless, and I had an excellent sleep. Although the breakfast selection was limited, the food was delicious and definitely made up for it. The hotel staff were also very friendly and polite. Highly recommended!
8 / 10Excellent·Apr 2026
After staying in the past which I had a good experience, so I booked again this time. Upon arriving after a 24 hour flight, first they cannot find my booking. The whole hotel only has 9 rooms, and there were 2 outstanding bookings, yet they cannot find the booking I made with Agoda. When I told them I have already paid thru Agoda, the receptionist said that I had been scammed (by Agoda ?). After some frantic texting with Agoda (Agoda call centre requires intermational calling which would have caused a bomb) , they found that my booking was with Experia under a different booking number. Then check into the room was a nightmare, Toilet door could not be open, cause the locks jammed. Air con also not working, Bath shower too. Just too many things that make an unhappy stay. Avoid this hotel.
10 / 10Outstanding·Oct 2025
Stayed for a night only but it was lovely. Very clean. Simple breakfast but it was good. One of the comfiest bed and softest bedsheet.
Top rated by guests
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