Live in Leeds Greenhill Bungalows

The property’s location is great, there is a bus stop right outside the bungalow that goes to the city centre. About a 15 min walk to the Aldi which was very convenient. The rooms were cozy and cool, we were not affected by the heat wave at all and slept very well. Great communication with host.

There was issues with the hot water but communication was great and the problem was solved quickly. The internet was a bit frustrating as it only really worked in the living room, you couldn’t get a proper connection in the bedroom.

nice new build apartment good for 2 people

I didn’t like that we didn’t get the property that I had booked due to some circumstances it would’ve nice to stay at the place we booked

good size for family and comfort. the kitchen complete to cook.

a bit far from town centre.

The stay itself was great, the beds were comfy. The bungalow itself is very spacious, the LED lights really set the scene. The actual bungalow couldn’t be faulted.

The communication between myself and the host was disgusting. I had to chase them for all the information and the only way I managed to do that was because my friend had their number previously otherwise I wouldn’t have known. 40 minutes before check in they still hadn’t told me the code or where the key would be so I again had to contact them myself. When I contacted them they wanted my ID which was fine but as soon as I sent that they asked what my purpose for staying was. Why would you be asking these questions 40 minutes before check in? They then tried to cancel 20 minutes before just because one extra person wanted to get changed in the bungalow before our night out. After resolving that problem they then asked to see all the IDs for the other guests. When speaking to my friend who previously booked here they didn’t request this from her and I’ve never heard that from any other hotel or apartment host either. They were taking so long to reply it had now gone over our check in time which was 3pm and was now around 4:30pm, I then had to keep ringing the host who told me he sent me a code which he didn’t. When one of the other guests rang he told her “get your facts right before you start calling my phone because I have sent the code” which he didn’t, he sent it 2 seconds after he had put the phone down. So we ended up not checking in until 5pm. When asking for my deposit back they were more interested in me writing a review. The bungalow is a lovely place to stay I couldn’t fault that, but the customer service is disgusting.