Pousada e Restaurante Clima da Serra

localização excelente, lugar ótimo para pets, chalés espaçosos

poucas opções para vegetarianos no café da manhã

Atenciosos e atendimento cordial

Do atendimento e da acomodação

Clean bedroom and comfortable bed.

We didn't realise it's more of a Motel by the side of the road than a hotel when we made the booking. Considering how many more beautiful, welcoming and peaceful places there are in Cunha for the same price or less, we were surprised and disappointed when we arrived at the hotel. It's very simple and there is absolutely nothing in the room to make it more welcoming. Not a kettle, or a lamp, nothing. To make things worse, they put us in a room nearest to the road, with a car park view, despite there being several other chalets available further back in the property. We were staying in Cunha as a family for 3 nights with a small baby and when we spoke to the owner / manager about it she offered to move us to the back challets but these too were too simple for the price and all we wanted was to cancel the following nights and move somewhere more welcoming and better equipped. At first she seemed willing to help, helpful but ended up charging us 70% of the fee for the whole trip, saying it was cancellation fee. As we realised we were paying for 2 out of 3 nights, we decided to use the pool before leaving. That's when the manager came out to the pool and started shouting at us - while we held our 7 month old. A horrible start to our holiday in Cunha and a regrettable situation that almost made us cancel the trip and move on. We're glad we didn't. We found a charming chalet with everything we needed, and guess what, for less.